Application Support Engineer
2 weeks ago
Job DescriptionApplication Support Engineer - Remote Job, 1+ Year Experience
Annual Income:
$60K - $65K, Onsite
A valid work permit is necessary in the US/Canada
About us:
Patterned Learning is a platform that aims to help developers code faster and more efficiently. It offers features such as collaborative coding, real-time multiplayer editing, and the ability to build, test, and deploy directly from the browser. The platform also provides tightly integrated code generation, editing, and output capabilities.
Job Overview
The Application Support Engineer I is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. The software support team troubleshoots both software and hardware issues. As an Application Support Engineer I you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly.
Job Functions
Lead complex or high severity troubleshooting and incident resolutions by collaborating with customer and internal teams.Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).Create a close working relationship with business partners to identify pain points and provide better services.Communicate updates in accordance with SLAs to key stakeholders.Will test and coordinate modifications to the system when needed and troubleshoot problems when they occur.Willingness to participate in an on call and/or escalation rotation.Triage and thoroughly identify and document root cause. Work through SDLC to resolve issues.Acts as liaison between business partners and engineering teams.Perform QA functions for any issue resolution from support calls, as needed.Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, business analysts, database analysts and project managers.Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)Collaborate and work directly with engineering teams.Develop Reports using SQL Server Reporting Services (SSRS) and Logi.Create datasets to analyze and recreate issues reported by customers.Ability to look through database and application log files to troubleshoot software issues.Travel Requirements
10% overnight travel (Travel expenses paid by Patterned Learning)Travel includes site visits for preventative maintenance, support of critical issues and support transitions.Preferred Skills and Required Qualifications
Bachelor's degree required, degree in Computer Science or Information Systems preferred.Experience in agile methodology, CI/CD development and API integrations.Technical experience with SQL, Oracle, XML, JSON, PL/SQL, and C# preferred.5+ years of application support experience in a production environment.Excellent customer service skills. Remain positive and calm under pressure.Excellent organizational skills and attention to detail, including the ability to prioritize and manage a variety of complex tasks.Excellent analytical and problem-solving skills.Ability to work in a fast-paced, team-orientated, and collaborative environment.Experience working in supply chain, wms, wcs, wes, or other relevant positions preferred.Strong verbal and written communication skills.Must be eligible to work in the USA long term without sponsorship.In addition to exciting work at a growing company, we offer the following benefits:
Health, Dental, and Vision Insurance401(k) Retirement Plan with a company matchVacation/Holiday PayTuition ReimbursementFlexible Work SchedulesVolunteer WorkProfessional Associations, Conferences and SubscriptionsCompany Meetings & Events
Why Patterned Learning LLC?
Patterned Learning can provide intelligent suggestions, automate repetitive tasks, and assist developers in writing code more effectively. This can help reduce coding errors, improve productivity, and accelerate the development process.
The pattern recognition is particularly relevant in the context of coding. Neural networks, especially deep learning models, are commonly employed for pattern detection and classification tasks. These models simulate human decision-making and can identify patterns in data, making them well-suited for tasks like code analysis and generation.
#J-18808-Ljbffr
-
Application Support Engineer
1 month ago
Chicago, United States Canadian Imperial Bank of Commerce Full timeApplication Support Engineer page is loaded Application Support Engineer Apply locations Chicago, IL time type Full time posted on Posted Yesterday job requisition id 2403938 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we...
-
Application Support
2 weeks ago
Chicago, United States La Rabida Children's Hospital Full timeLa Rabida Children’s Hospital Application Support and Server Engineer La Rabida Children’s Hospital is hiring a full-time Application Support and Server Engineer for our Information Services Department in Chicago, IL. La Rabida Children’s Hospital is the only hospital of its kind in Chicago. As an acute care specialty hospital, we focus on treating...
-
Application Support and Server Engineer
1 day ago
Chicago, United States La Rabida Children's Hospital Full timeJob DescriptionJob DescriptionLa Rabida Children’s Hospital Application Support and Server Engineer La Rabida Children’s Hospital is hiring a full-time Application Support and Server Engineer for our Information Services Department in Chicago, IL. La Rabida Children’s Hospital is the only hospital of its kind in Chicago. As an acute care specialty...
-
Application Support and Server Engineer
2 weeks ago
Chicago, United States La Rabida Children's Hospital Full timeJob DescriptionJob DescriptionLa Rabida Children’s Hospital Application Support and Server Engineer La Rabida Children’s Hospital is hiring a full-time Application Support and Server Engineer for our Information Services Department in Chicago, IL. La Rabida Children’s Hospital is the only hospital of its kind in Chicago. As an acute care specialty...
-
Application Support
2 weeks ago
Chicago, United States La Rabida Children's Hospital Full timeLa Rabida Children’s Hospital Application Support and Server Engineer La Rabida Children’s Hospital is hiring a full-time Application Support and Server Engineer for our Information Services Department in Chicago, IL. La Rabida Children’s Hospital is the only hospital of its kind in Chicago. As an acute care specialty hospital, we focus on treating...
-
Application Support
2 weeks ago
Chicago, United States La Rabida Children's Hospital Full timeLa Rabida Children’s Hospital Application Support and Server Engineer La Rabida Children’s Hospital is hiring a full-time Application Support and Server Engineer for our Information Services Department in Chicago, IL. La Rabida Children’s Hospital is the only hospital of its kind in Chicago. As an acute care specialty hospital, we focus on treating...
-
Application Support Engineer
1 day ago
Chicago, United States Insight Global Full timeRequired Experience: 3-5 years of experience in an Application Support role1-3 years of financial industry experienceExperience supporting Identity Access Management tools and practicesExperience handling migration or implementation projects Preferred Experience: Sailpoint IdentityIQIDM NetIQ One of Insight Global's financial clients is looking for a...
-
Applications Engineer
1 month ago
Chicago, United States Gilder Search Group Full timeApplications Engineer Position Description: Looking for an Applications Engineer to join our engineering team. Responsibilities include : • Understand and apply industry standards and first-order principles related to t hermal p rocessing t o real world problems with the aim of improving customer’s processing performance. • Quickly obtain an expert...
-
Application Engineer
1 month ago
Chicago, United States Altair Full timeTransforming the Future with the Convergence of Simulation and Data Application Engineer Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we...
-
Applications Engineer
1 week ago
Chicago, United States Powell Industries Inc Full timeAn applications engineer is responsible for assessing the costs and resources required for a project or service. They analyze project specifications, review drawings and data sheets, and collaborate with various stakeholders to determine material, la Applications Engineer, Electrical Engineer, Application Engineer, Application, Microsoft, Engineer,...
-
Application Support Specialist
2 months ago
Chicago, United States Algo Capital Group Full timeApplication Support Specialist Our client is a leading asset manager headquartered in Chicago and is seeking a Application Support Specialist to join their trading technologies team. As an Application Support Engineer, you will collaborate closely with developers to provide sophisticated research and compliance tools to users across the firm. This role is...
-
Application Support Specialist
2 months ago
Chicago, United States Algo Capital Group Full timeApplication Support Specialist Our client is a leading asset manager headquartered in Chicago and is seeking a Application Support Specialist to join their trading technologies team. As an Application Support Engineer, you will collaborate closely with developers to provide sophisticated research and compliance tools to users across the firm. This role is...
-
Application Support Specialist
1 month ago
Chicago, United States Algo Capital Group Full timeApplication Support Specialist Our client is a leading asset manager headquartered in Chicago and is seeking a Application Support Specialist to join their trading technologies team. As an Application Support Engineer, you will collaborate closely with developers to provide sophisticated research and compliance tools to users across the firm. This role is...
-
Systems Engineer III
1 week ago
Chicago, United States CME Group Full timeDescription This individual will be working with a team of talented SREs/DevOps and Application Support Engineers tp supports the enterprise applications at CME Group in the customer facing environments. The responsibilities are: Support CME applications on on-premise / cloud environments and fix the production / pre-production environment issues....
-
Applications Engineer
6 days ago
Chicago, United States Veterans Prime, Inc. Full timeOverviewImmediate Need for a Full Time Application Engineer $60-75K 50% Travel We are looking for a skilled Applications Engineer to join our growing team. We are looking for someone who is able to collaborate with the sales team to secure business from prospective customers. You will determine the best methodologies for customers and enhance the experience...
-
Chicago, United States Hailo Dataflow Compiler Full timeBusiness ** Customer Support Application Engineer** Tel Aviv-Yafo, IL Hailo is looking to hire a motivated and skilled Software Application Engineer. As a Software Application Engineer, you will be a key technical figure within Hailos customer support group. You will be creating demo applications and examples on various software languages on various...
-
Senior Applications Engineer
4 weeks ago
Chicago, United States M-Works Search Full timeJob DescriptionJob DescriptionWant to be part of an engineering team that delivers complex and custom test and automation systems solutions to OEMs in a wide range of industries? If so, then let's connect to discuss this senior applications engineering role. Our client is a growing custom automation systems manufacturer. They're known as a leader in...
-
Applications Engineer
2 weeks ago
Chicago, United States Aegis Worldwide Full timeAre you looking for a successful career? Come and be a part of our 100-year history in the making as an Application Engineer! This organization provides rotary services and products to a variety of industries, and this role specifically will support the Aftermarket needs. This position will have about 50% travel, covering Northeast states. NTN Bearing...
-
Sr. Intapp Application Engineer
2 weeks ago
Chicago, United States Request Technology, LLC Full time***We are unable to sponsor as this is a permanent full-time role******Hybrid 3 days onsite 2 days remote******On call 1-week a month 24/7 and maintenance windows every other Saturday***A prestigious company is looking for a Senior Intapp Application Engineer. This engineer will focus the design and support of the company s Intapp Walls, Open Intake,...
-
Senior IT Applications Engineer
2 weeks ago
East Chicago, United States Cleveland-Cliffs Inc Full timeCleveland-Cliffs is seeking a Senior IT Applications Engineer (Microsoft .NET Developer) at our East Chicago, Indiana facility. As a Microsoft .NET Developer, you will be part of a team providing development and support for the commercial order manag IT, Applications Engineer, Application, Engineer, Microsoft, Computer Science, Manufacturing, Technology
