Front Desk Agent

2 months ago

Del Mar, United States Azul Hospitality Full time
Job Details

Job Location
Del Mar Hotel on the Beach - Del Mar, CA

Position Type
Full-Time/Part-Time

Salary Range
$19.00 - $19.50 Hourly

Job Shift
Any

Job Category
Admin - Clerical

Description

$500 Sign-On Bonus

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.

ESSENTIAL RESPONSIBILITIES
  • Greet and welcome guests upon arrival.
  • Execute the registration and checkout process at the front desk.
  • Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
  • Accurately handle cash transactions and balance a cash drawer to the given amount.
  • Acknowledge rewards members and returning guests.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
  • Attend all scheduled training, departmental and hotel meetings.
  • Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
  • Practice safe work habits and ensure safe work practices to avoid injury to self and others.
  • Ensure all privacy and security protocols are followed as well as departmental and company procedures.
  • Answer all calls promptly correctly transfer all calls to appropriate departments.
  • Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
  • Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
  • Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
  • Maintain lobby cleanliness and organization.
  • Assist in booking reservations.
  • Assist with handling mail, packages, facsimiles, and guest items.
  • All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
  • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 45 lbs. as needed.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
  • Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, verbal, written and electronic.
  • Considerable knowledge of complex mathematical calculations and computer programs.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
  • Self-driven and able to work independently.
  • Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION

High school or equivalent education required.

EXPERIENCE
  • Experience in the hospitality industry preferred.
  • Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
  • N/A


GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

  • Front Desk Agent @ Luxury 4-Diamond AAA Rated Resort

    4 weeks ago

    Del Mar, United States L'Auberge Del Mar, a Noble House Resort Full time

    Job DescriptionJob DescriptionDescription:About US:Located in the heart of Del Mar, L’Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool...

  • Front Desk Agent @ Luxury 4-Diamond AAA Rated Resort

    2 months ago

    Del Mar, United States L'Auberge Del Mar, a Noble House Resort Full time

    About US: Located in the heart of Del Mar, L'Auberge is an award winning, luxury resort overlooking the Pacific Ocean from one of Southern California's most picturesque coastal Villages. Estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts and an inviting ocean-view pool are just a few reasons why you would be proud...

  • Front Desk Agent |$21.00 Hr

    1 month ago

    Del Mar, United States Hilton San DiegoDel Mar Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Supervisor |$22.00 Hr

    1 month ago

    Del Mar, United States Hilton San DiegoDel Mar Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Agent

    4 days ago

    Marina del Rey, United States Island Hospitality Full time

    Job Type Full-time Description Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a...

  • Guest Services Representative at Premier Luxury Resort

    6 days ago

    Del Mar, California, United States L'Auberge Del Mar, a Noble House Resort Full time

    Position OverviewAbout Us:Situated in a stunning coastal location, L'Auberge Del Mar is a prestigious resort that offers breathtaking views of the Pacific Ocean. Our property features elegantly designed guest accommodations, a comprehensive wellness spa, exquisite dining experiences, tennis facilities, and a serene ocean-view pool, making it an exceptional...

  • Assistant Office Manager

    4 weeks ago

    Del Mar, United States Del Mar Property Management Full time

    Job DescriptionJob DescriptionWe are looking for someone to work part-time in our Del Mar office for approximately 16-20 hours a week.  You will be working at the front desk handling various daily responsibilities (with an ocean view!) including phones, scheduling service appointments and taking messages from tenants.   You may be asked to work in the...

  • Front Desk Agent

    3 months ago

    Del Valle, United States Marriott International Inc Full time

    Additional Information Full-Time, Flexible Availability Job Number 24090882 Job Category Rooms & Guest Services Operations Location Renaissance Austin Hotel, 9721 Arboretum Boulevard, Austin, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Front Desk Agent

    6 days ago

    Del Valle, United States Marriott International Inc Full time

    Additional Information Full Time, Flexible Availability Job Number 24152669 Job Category Rooms & Guest Services Operations Location Renaissance Austin Hotel, 9721 Arboretum Boulevard, Austin, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Office Administration Coordinator

    6 days ago

    Del Mar, California, United States Del Mar Property Management Full time

    Job OverviewWe are seeking a dedicated individual to join our team in a part-time capacity, contributing approximately 16-20 hours per week.Key ResponsibilitiesThe successful candidate will be responsible for:Managing front desk operations, including answering phone calls and scheduling appointments.Taking messages and ensuring effective communication with...

  • Post Office Worker

    4 weeks ago

    Del Mar, United States United States Postal Service Full time

    The United States Postal Service, USPS for short, is the largest federal establishment in the country. We currently have positions available all over America with this top federal agency that employs nearly one million Americans. Even if you have never worked before, our comprehensive training will enable you to fit right into any position as a new employee...

  • Front Desk Agent

    4 weeks ago

    Marina del Rey, United States Marriott International Inc Full time

    Additional Information Pay: $29.15/hour Job Number 24137411 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins by...

  • Front Desk Agent

    3 months ago

    Marina del Rey, United States Marriott International Full time

    POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions,...

  • Front Desk Associate, Studio Experience Team

    3 months ago

    Marina del Rey, United States CEREMNY Part time

    CEREMNY is a multidimensional wellness space to meet yourself through moving your body, fueling your mind, and feeding your soul. It’s very essence invites its members and guests to have a powerful, soul impacting, distinct experience. The concept invites the integration of both shadow and light within us all - encouraging an understanding in the natural...

  • Administrative Assistant I/II

    2 months ago

    Del Mar, United States City of Del Mar Full time

    The Position This position is open until the needs of the City are met, so interested applicants are encouraged to apply immediately.  First review of applications will begin on Thursday, July 25, 2024, at 5:00 pm.  SUMMARY DESCRIPTION The City of Del Mar is looking to hire a dynamic and effective local government administrative professional to serve as...

  • House Attendant- PM Lobby |$20.00 Hr

    3 weeks ago

    Del Mar, United States Hilton San DiegoDel Mar Full time

    Job Summary: Versin en espaol disponible a pedido. The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...

  • Lead Member Experience Associate

    1 month ago

    Marina del Rey, United States NeueHouse Full time

    NeueHouse is a work and social club where creatives and though-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious hospitality. NeueHouse: Home...

  • Administrative Assistant I/II

    2 months ago

    Del Mar, California, United States City of Del Mar Full time

    The Position This position is open until the needs of the City are met, so interested applicants are encouraged to apply immediately. First review of applications will begin on Thursday, July 25, 2024, at 5:00 pm. SUMMARY DESCRIPTION The City of Del Mar is looking to hire a dynamic and effective local government administrative professional to serve as the...

  • House Attendant-Lobby PM |$21.00 Hr

    1 month ago

    Del Mar, United States Hilton San DiegoDel Mar Full time

    Job Summary: Versin en espaol disponible a pedido. The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...

  • House Attendant-PM Lobby |$20.00 Hr

    3 weeks ago

    Del Mar, United States Hilton San DiegoDel Mar Full time

    Job Summary: Versin en espaol disponible a pedido. The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...