Customer Success Manager
1 week ago
Customer Success Manager Putting the right location data, on the right map, for the right people, at the right time. That is how our work saves lives and protects property through Public Safety Location Intelligence. Our team is looking for a top-quality Customer Success Manager to join us. Job Summary: The Customer Success Manager (CSM) owns the customer experience of our valued SaaS customers, ensuring the adoption and enablement of GeoComm solutions while partnering with the sales team on renewal achievement. A successful CSM builds strong relationships and is highly skilled at achieving trusted advisor and customer advocate status. The CSM works closely with GeoComm’s internal teams to execute customer success plans, ensuring customers realize the expected value from the solutions, as well as driving adoption of services and retention. Essential Job Duties: Customer Relationships: Develop and maintain customer relationships for assigned customer accounts. Achieve company goals for customer engagement and satisfaction with a focus on customer loyalty. Monitor and maintain/improve customer health. Educate customers on the business value of solutions. Communicate with confidence to customer stakeholders, from entry-level to executive leadership. Assist customers with the usage of GeoComm’s solutions for full value realization. Review product release notes and prepare customers for continuous release of product features. Act as the customer advocate for assigned accounts and communicate customer feedback to internal stakeholders. Help drive customer references and case studies. Conduct customer business review meetings. Execute recurring communication and reporting plans to ensure low customer portfolio churn. Acts as a liaison with other GeoComm departments / cross-functional teams: Serve as a customer advocate and liaison while collaborating with internal cross-functional teams, such as product management, sales, marketing, finance, and operations. Anticipate at-risk accounts to mitigate retention risk through client action plans. Set KPIs to measure and achieve or exceed client retention and work with the sales team to upsell/cross opportunities. Accurately report on customer metrics such as renewals, product use, and upsell opportunities. Partner with Sales and the Proposal teams on strategic deals where appropriate. Process improvement and implementation: Participate in Customer Health programs and at-risk account recovery activities. Contribute to the continual improvement of customer success policies and practices. Document all customer interactions and goals in GeoComm’s shared systems. Technical Knowledge: Develop and maintain a working knowledge of GeoComm software products. Develop and maintain a working knowledge of 9-1-1 technologies and standards. Develop and maintain a working knowledge of third-party software applications used with GeoComm products. Develop and maintain a working technical knowledge of all aspects of how GeoComm products connect in various installation environments. Maintain a working knowledge of SaaS, Microsoft Office applications, PC operations, and related software applications. Essential Universal Job Duties: Promote the Company, its Mission, Core Values, programs, and achievements internally and to the public. Functions as a team member by assisting, supporting, and encouraging other employees. Perform related work as required, willingly, and eagerly. Meet deadlines. Regular, predictable attendance is an essential function of this position. The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified. Minimum Job Requirements: Education: Bachelor’s degree Related Experience: 2-5 years Desirable Training and Experience: Experience with a SaaS or subscription business Experience working cross-departmentally to serve the needs of customers Excellent written and verbal communication and presentation skills Considerable knowledge of ArcGIS mapping software, GPS information systems, and other third-party systems used in GeoComm solutions Geo-Comm is an equal opportunity employer and does not discriminate in hiring or employment on the basis of any status protected by applicable law. Geo-Comm Corporation provides a drug-free working environment. #J-18808-Ljbffr
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Customer Success Manager
7 days ago
St Paul, United States PROS Full timeCome for the culture, grow your career, and enjoy the journey. When you join PROS, you’re joining a community of people who genuinely care – about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work. We take...
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Customer Success Manager
4 weeks ago
St Paul, United States HP Full timeCreates and executes the account business plan and customer success plan while working with the sales/pursuit team. - Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identi Manager, Customer Experience, Escalations, Customer Engagement, Manufacturing, Retail, Sales
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Customer Success Manager
2 months ago
St Paul, United States Patterson Dental Full timeJob Summary The Customer Success Manager functions as the single-point of post-sale contact for a practice management solution customer. They will project manage the entire customer onboarding experience from initiation through closure, and efficiently coordinate with various departments throughout the software transition process. This project management...
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Customer Success Manager
2 months ago
St Petersburg, United States Sign-IN Solutions INC Full timeWe’re looking for a Customer Success Manager to join us here at Sign In Solutions. As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell. This is a hybrid...
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Insurance Customer Success Manager
2 months ago
St Paul, United States McNamara & Company Full timeOverview McNamara Company is a family-owned insurance agency headquartered in Minnesota. We work with multiple insurance carriers to provide our clients with quality insurance policies and excellent customer service. We currently have team members working remotely in multiple states and are licensed in all 50 states! The Position The Customer Success Manager...
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Customer Success Manager
2 months ago
St Paul, United States Cloth & Clay Inc Full timeJob Type Full-time Description Are you a dynamic leader passionate about crafting exceptional customer experiences and driving revenue growth? Deneen Pottery, a renowned Minnesota-based company with a rich 50-year history of handcrafted pottery, seeks a Customer Success Manager to shape our future. We believe in the power of collaboration and innovation....
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Customer Success Manager
2 months ago
St Paul, United States The Ladders Full timeJob Type Full-time Description Are you a dynamic leader passionate about crafting exceptional customer experiences and driving revenue growth? Deneen Pottery, a renowned Minnesota-based company with a rich 50-year history of handcrafted pottery, seeks a Customer Success Manager to shape our future. We believe in the power of collaboration and innovation....
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Customer Success Manager II
5 days ago
St Albans, United States Endeavor Full timeAs a Customer Success Manager II, you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest level of customer satisfaction in the industry by proactively building trusting relationships with, and understanding the needs and pain points of, each of your customers. You will be responsible...
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Customer Success Manager
1 week ago
St Albans, United States RELEX Solutions Full timeWe are now looking for a full-time Customer Success Manager – US WEST to join our RELEX family in the US! You’ll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated...
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VP of Customer Success
4 weeks ago
St Louis, United States ACERTUS Full timeAt ACERTUS, culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas! At ACERTUS, we are disruptors in the industry - utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense...
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Customer Success Manager, Strategic
1 week ago
Market St #, San Francisco, CA , USA, United States Watershed Technology Full timeAbout WatershedWatershed is a software platform that empowers companies to measure, reduce, and report their carbon emissions. Our mission is to help organizations achieve their climate goals by providing a comprehensive solution for carbon footprint management.The RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
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St. Louis, United States KARL STORZ Endoscopy - America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled AV Project Management and Customer Success professional to join our team at KARL STORZ Endoscopy - America. As an OR1 Customer Success Manager, you will be responsible for the successful planning and execution of complex Operating Room installation...
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St Louis, Missouri, United States Karl Storz Endoscopy-America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled AV Project Manager and Customer Success Specialist to join our team at Karl Storz Endoscopy-America. As a key member of our team, you will be responsible for leading end-to-end OR AV capital installation projects, ensuring timely and profitable delivery. You...
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Customer Success Associate
2 days ago
St Louis, United States Wolters Kluwer Full timeWe are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal...
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St Louis, Missouri, United States Karl Storz Endoscopy-America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled and experienced AV Project Manager and Customer Success Specialist to join our team at Karl Storz Endoscopy-America. As an OR1 Customer Success Manager, you will be responsible for leading end-to-end OR AV capital installation projects, ensuring timely and...
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Customer Success Engineer
3 weeks ago
St Paul, United States Apex Systems Full timeApex Systems is actively hiring for a Customer Success Engineer role with a Fortune 200 Renewable Energy Client!This position is designated as on-site in St. Paul, Minnesota.For immediate consideration, please send your most up-to-date resume in a Word Document to: Andrew at ablankenship@apexsystems.com.Please apply if interested and qualified. Please note...
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Vice President of Customer Success
4 weeks ago
St Louis, Missouri, United States ACERTUS Full time{"title": "Customer Success Visionary", "content": "Drive Customer Success at ACERTUSAs a key member of our leadership team, you will set the overall vision and strategic plan for the Customer Success organization. Your focus will be on driving product adoption, leading a positive customer experience, and driving growth through renewals and net retention...
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Customer Service Representative
4 weeks ago
Bay St Louis, United States Remote Customer Service Full timeAbout the RoleAs a Customer Service Representative with our company, you'll provide exceptional customer service from the comfort of your own home. You'll handle customer inquiries and issues in a professional and timely manner, ensuring customer satisfaction and loyalty.Key Responsibilities• Customer Support: Respond to customer inquiries, providing...
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Customer Success Professional
4 days ago
St. Louis, MO , USA, United States Wolters Kluwer Full timeCustomer Success AssociateWe are seeking a skilled Customer Success Associate to join our team. As a global leader in professional information services, Wolters Kluwer provides critical solutions to professionals in various industries.Key Responsibilities:Deliver Exceptional Customer Service: Provide prompt and professional service to customers through...
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Customer Success Project Manager
1 week ago
St Paul, United States ImageTrend Full timeAbout Us: ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our...
