AV Project Manager and Customer Success Specialist

3 days ago


St Louis, Missouri, United States Karl Storz Endoscopy-America Full time
Job Title: AV Project Management and Customer Success

About the Role:

We are seeking a highly skilled and experienced AV Project Manager and Customer Success Specialist to join our team at Karl Storz Endoscopy-America. As an OR1 Customer Success Manager, you will be responsible for leading end-to-end OR AV capital installation projects, ensuring timely and profitable delivery. You will also serve as the primary point of contact for clients, ensuring seamless installation, training, and long-term value realization.

Key Responsibilities:

  • Lead end-to-end OR AV capital installation projects, ensuring timely and profitable delivery.
  • Serve as the primary point of contact for clients, ensuring seamless installation, training, and long-term value realization.
  • Collaborate with sales teams in pre-sales activities, proposal development, and project scoping.
  • Apply in-depth knowledge of AV integration, surgical technology, and enterprise IT to manage the intricacies of installation projects.
  • Capture and act on feedback, ensuring a best-in-class installation experience and fostering long-term client relationships.

Requirements:

  • 5+ years in technical project management, AV integration, or medical device installations.
  • Strong knowledge of hospital construction, cable management, AV/IP technologies, and medical imaging systems.
  • Bachelor's degree in engineering, Construction Management, or related field (or 5+ years of equivalent experience).
  • Strong leadership, project planning, communication, and multitasking abilities.
  • Willingness to travel up to 80%.

About Us:

Karl Storz Endoscopy-America is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in minimally invasive surgery and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 1,800 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities manage costs, streamline operations, and deliver positive patient outcomes.



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