Customer Success Manager
3 months ago
We’re looking for a Customer Success Manager to join us here at Sign In Solutions. As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell. This is a hybrid role ( 3x/week in the office) based in Charlotte, NC or St Petersburg, FL. About Us Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker) Culture: Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: Customer 1st Respect & Dignity Accountability & Empowerment Honestly & Positivity We're Here To Win Do Good & Give Back Skills: 5+ years of experience in a customer relationship management role in a B2B SaaS based environment Previous experience working with enterprise level accounts delivering exceptional customer advocacy and advisory Ability to develop and deliver messages and presentations to technical and non-technical audiences Strong verbal and written communication skills Ability to properly set expectations with customers Listen and understand the customer’s business problems/objectives and leverage product knowledge and experience to provide the best recommendation to meet their needs Ability to multi-task and manage a high volume of customer projects Meet deadlines for customer engagements and deliverables Leverage applicable systems and processes to manage customer projects Timely and consistent documentation of project history and key deliverables What You Will Be Doing: Proactively drive key milestones and outcomes as outlined by the customer and in alignment with the program framework Consistently execute against the defined account processes within the defined program scope Identify gaps that impact the customer experience, document them, and recommend potential resolutions Advise customers in the build and testing of their use case Deliver a superior onboarding experience to the customer by setting and meeting expectations Mitigate risks proactively to ensure timely execution Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting Engage with cross-functional teams as needed to complete customer projects and/or drive program initiative Interface with VP and C-suite executives, both internally and externally, and make product and/or use case recommendations Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps: Phone Interview with our People & Culture team Meet with the hiring manager and other members of the team Demo presentation and interview Culture meeting with members of the Sign In Solutions team We are an equal opportunity employer and love diversity at our company We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
St Paul, United States PROS Full timeCome for the culture, grow your career, and enjoy the journey. When you join PROS, you’re joining a community of people who genuinely care – about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work. We take...
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Customer Success Manager
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Customer Success Manager
4 days ago
St Cloud, United States Geo-Comm Full timeDescriptionCustomer Success ManagerPutting the right location data, on the right map, for the right people, at the right time. That is how our work saves lives and protects property through Public Safety Location Intelligence™. That may sound like a catchy tagline, but that is what we do working with leading-edge technologies and systems. Our team is...
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Client Success Manager
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Entry Level Customer Success Opportunity
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St. Petersburg, United States Year Up United Careers Full timeYear Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program consists of training in technical and professional...
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St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
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St Louis, United States Karl Storz Endoscopy-America Full timeWhy Youll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while maintaining...
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St Louis, United States Karl Storz Endoscopy-America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations, while...
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St. Louis, United States KARL STORZ Endoscopy - America Full timeWhy You’ll Love This Role: As a Technical/Deployment Customer Success Manager, you will be the driving force behind the successful planning and execution of complex Operating Room installation projects. You will oversee the implementation of AV and medical technology solutions, ensuring on-time, on-budget, and customer-centric installations,...
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Customer Success Manager
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Customer Success Manager, Strategic
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Customer Experience Manager
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St. Louis, United States KARL STORZ Endoscopy - America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled AV Project Management and Customer Success professional to join our team at KARL STORZ Endoscopy - America. As an OR1 Customer Success Manager, you will be responsible for the successful planning and execution of complex Operating Room installation...
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St Louis, Missouri, United States Karl Storz Endoscopy-America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled AV Project Manager and Customer Success Specialist to join our team at Karl Storz Endoscopy-America. As a key member of our team, you will be responsible for leading end-to-end OR AV capital installation projects, ensuring timely and profitable delivery. You...
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Customer Success Associate
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St Louis, United States Wolters Kluwer Full timeWe are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal...
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St Louis, Missouri, United States Karl Storz Endoscopy-America Full timeJob Title: AV Project Management and Customer SuccessAbout the Role:We are seeking a highly skilled and experienced AV Project Manager and Customer Success Specialist to join our team at Karl Storz Endoscopy-America. As an OR1 Customer Success Manager, you will be responsible for leading end-to-end OR AV capital installation projects, ensuring timely and...
