Customer Service Desk Staff

2 months ago

Ithaca, United States GreenStar Cooperative Inc Full time

Job Type

Part-time

Description

GreenStar offers excellent time off benefits as well as flexible and affordable health care options

Purpose: To ensure prompt and courteous customer service; provide support to and back up for front end operations, and cashiers; ensure accurate cash handling and communication during shifts. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level II, Support Staff, Supervised by Front End Manager

Responsibilities:

CUSTOMER SERVICE

  • Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
  • Greet/welcome customers as they enter the store.
  • Answer customer questions and complaints, or refer to appropriate staff.
  • Offer suggestions for purchases and ways to prepare products.
  • Issue credits to customers for returned items, transaction errors, or membership-related corrections and process paperwork according to procedure.
  • Answer and route phone calls.
  • Distribute information and membership materials.
  • Answer questions regarding cooperatives and GreenStar membership, and assist customers with the new membership application process, including the FLOWER program.
  • Assist members with various applications, labor shift sign-out, drop boxes, surveys, voting and marketing opportunities. Knowledgeable about processes and policies as well as current news and events.
  • Work as part of a team to develop a hospitable department space that feels welcoming to all.
  • Participate in customer service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
  • Knowledgeable about GreenStar's products and services.
  • Help customers place and pickup special orders.
REGISTER SUPPORT
  • Open and/or close registers for the day.
  • Run registers as needed, with efficiency and courtesy.
  • Ensure register is cleared at end of cashier shifts.
  • Provide change for cashiers as needed, accurately, efficiently and according to best cash handling practices.
  • Provide assistance counting out tills whenever needed, or trouble-shooting incorrect/blended tills.
  • Approve any refunds, price overrides, manual member discount overrides, suspended or voided/cancelled transactions as necessary.
  • Assist cashiers in troubleshooting difficult transactions.
  • Ensure smooth flow of traffic through all open cashier lanes.
  • Ensure that the department schedule is followed and store is fully staffed by cashiers in case of problems with posted schedule.
  • Flex break schedule as necessary to meet the needs of each day's specific cashier schedule and actual hours worked.
  • Flex department schedule to support other GreenStar locations/departments as necessary.
  • Ensure Front End staff maintain professional appearance at register, and follow dress code.
  • Keep registers stocked with necessary supplies and cleared of operational accumulations.
  • Keep baskets, carts, bags, boxes and other Front End supplies in safe, clean and orderly condition.
CASH HANDLING
  • Will work with a sense of urgency and purpose Ensure accuracy and security of all cash and cash equivalents moving through front end during shift.
  • Follow all cash handling procedures with transactions, tills, safe, cash box, lock drawers and all contents.
  • Ensure that Front End staff follow all cash handling procedures.
  • Report any insecurities or deviance from procedure to the Manager on Duty.
COMMUNICATION
  • Communicate directly with Manager on Duty during shift regarding all operations, notable incidents, cashier staffing, scheduling and breaks.
  • Communicate with Customer Service Desk Staff person on following shift verbally and via logbooks.
  • Understand how and when to use all logbooks, paper and electronic.
SAFETY
  • Follow GreenStar safety rules.
  • Assist other employees in safety needs.
  • Report unsafe equipment and conditions.
  • Assist with safety training needs.
  • Participate in safety training programs, assist with accident investigation.
  • Perform other tasks as assigned to ensure a safe and healthy work environment.
OPERATIONS
  • Carry out opening and closing Customer Service Desk procedures as established by Front End Manager and in the CSD procedure binder.
  • Keep Customer Service Desk and Front End of the store in clean, orderly condition during shift.
  • Ensure that returns are properly delivered to departments or disposed.
  • Report disorderly customers, shoplifters and any other emergencies to Manager on Duty.
  • Fill out all forms accurately and completely.
  • Will work with a sense of urgency and purpose
  • Be able to access and perform all procedures in the CSD procedure binder.
  • Assist with donation requests and pick-up, various Council and member-related forms, applications and voting materials.
  • Ensure the cleanliness and order of areas displaying printed materials produced by GreenStar and from other organizations at and near the Customer Service Desk.
  • Stay current on all required storewide and departmental trainings.
  • Assist Front End Manager in documenting and updating procedures and checklists pertaining to CSD and cashier duties.
STOREWIDE AND OTHER DUTIES
  • Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
  • Read GreenStar publications to stay informed.
  • Respect and comply with storewide personnel policies.
  • Describe membership benefits, and how membership investment is made.
  • Adhere to scheduled shifts.
  • Perform other duties as assigned.
Requirements

QUALIFICATIONS AND SKILLS
  • Experience serving the public.
  • Experience with cash handling, POS, and/or register systems.
  • Experience with multi-line telephones and paging.
  • Ability to project an outgoing, friendly personality.
  • Communication - effective interpersonal communication with team members.
  • Demonstrated ability to follow through on commitments.
  • Open to input/feedback on work performance.
  • Open to giving input/feedback on Produce department.
  • Self-Driven/Motivated throughout shift.
  • Knowledge or interest in learning about natural foods, produce, local products.
  • Demonstrated ability to handle multiple demands, stay calm, and prioritize.
  • Ability to stand for long periods of time.


Salary Description

$18.20 per hour

  • IT Service Desk L1

    7 days ago

    Ithaca, United States TEKsystems Full time

    Description: Looking to hire a IT Service Desk Tech for local customer in the Ithaca, NY area. This person will be responsible for first level (phone) software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates...

  • IT Service Desk L1

    6 days ago

    Ithaca, NY, United States TEKsystems Careers Full time

    *Description:* Looking to hire a IT Service Desk Tech for local customer in the Ithaca, NY area. This person will be responsible for first level (phone) software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates...

  • Healthcare Customer Service Specialist

    5 days ago

    Ithaca, New York, United States Cayuga Health System Full time

    Position Overview:As a vital member of the healthcare team, the Patient Service Representative plays a crucial role in delivering exceptional service to our patients and supporting clinical operations. About Cayuga Health System:Cayuga Health and its affiliates are recognized as the premier healthcare provider in the region, dedicated to enhancing the health...

  • IT Service Desk L1

    7 days ago

    Ithaca, NY, United States TEKsystems Full time

    Description:Looking to hire a IT Service Desk Tech for local customer in the Ithaca, NY area. This person will be responsible for first level (phone) software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems...

  • Healthcare Customer Service Specialist

    5 days ago

    Ithaca, New York, United States Cayuga Health System Full time

    Position Overview:As a vital member of the healthcare team, the Patient Service Representative plays a crucial role in ensuring seamless patient experiences within the Cayuga Health System. This position encompasses a blend of clinical and administrative responsibilities, adapting to the dynamic needs of the practice.Key Responsibilities:Facilitate...

  • IT Help Desk Associate II

    3 weeks ago

    Ithaca, United States CFCU Community Credit Union Full time

    Job DescriptionJob DescriptionDescription:CFCU Community Credit Union (CFCU) is seeking a talented Information Technology (IT) Help Desk Associate II to join the department. The successful candidate will provide first level technical assistance and support to CFCU employees by helping resolve computer related issues.Requirements:& Responsibilities:·...

  • IT Help Desk/Computer Tech

    6 days ago

    Ithaca, NY, United States TEKsystems Careers Full time

    Looking to hire a IT Service Desk Tech for local customer in the Ithaca, NY area. This person will be responsible for first level (phone) software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher...

  • Customer Service Supervisor

    1 month ago

    Ithaca, United States Cayuga Health System Full time

    Job DescriptionJob DescriptionRevenue Cycle Customer Service SupervisorCayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary...

  • Healthcare Customer Service Specialist

    6 days ago

    Ithaca, New York, United States Cayuga Health System Full time

    Healthcare Customer Service Specialist Cayuga Health System and its affiliates stand as the foremost healthcare provider in the region, dedicated to delivering integrated health services that enhance the well-being of our communities. Our mission is supported by a team of exceptional professionals who are committed to advancing clinical innovations and...

  • Healthcare Customer Service Specialist

    6 days ago

    Ithaca, New York, United States Cayuga Health System Full time

    Job OverviewHealthcare Customer Service SpecialistCayuga Health System is a premier healthcare provider dedicated to enhancing the health and well-being of the communities we serve. Our team is composed of exceptional professionals committed to delivering outstanding healthcare services through innovative practices and state-of-the-art facilities. We...

  • Healthcare Customer Service Specialist

    5 days ago

    Ithaca, New York, United States Cayuga Health System Full time

    Job OverviewHealthcare Customer Service Specialist - Cayuga Health SystemCayuga Health System is a premier healthcare provider dedicated to enhancing the health and wellness of the communities we serve. Our mission is to deliver exceptional healthcare through a team of dedicated professionals who are committed to clinical excellence and innovation. We offer...

  • Patient Service Representative

    2 weeks ago

    Ithaca, United States Cayuga Health System Full time

    Patient Service Representative - Cayuga Heart InstituteCayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our...

  • Healthcare Customer Service Specialist

    5 hours ago

    Ithaca, New York, United States Cayuga Health System Full time

    Job OverviewCayuga Health System is recognized as a premier healthcare provider, dedicated to enhancing the health and wellness of the communities we serve. Our organization values the contributions of our team members, who are essential in delivering exceptional healthcare services. We offer competitive salaries, comprehensive benefits, and numerous...

  • Patient Service Representative

    1 month ago

    Ithaca, United States EmergencyMD Full time

    Patient Service Representative - Cayuga Heart Institute Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with...

  • Patient Services Representative

    1 week ago

    Ithaca, United States Cayuga Health System Full time

    Patient Service Representative - Cayuga Heart InstituteCayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our...

  • Customer Service Associate

    3 hours ago

    Ithaca, New York, United States Wegmans Food Markets Full time

    Schedule:Part timeAvailability:Morning, Afternoon, Evening (Includes Weekends).Age Requirement:Must be 18 years or olderLocation:Ithaca, NYPay:$16 - $16.50 / hourJob ID: REARN A BONUS UP TO $1,000 Hiring immediatelyAt Wegmans, our customer service associates ensure that shoppers conclude their visits with a memorable experience. In this position, you will...

  • Patient Service Representative

    2 weeks ago

    Ithaca, United States Cayuga Health System Full time

    Patient Service Representative - Cayuga Heart Institute Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our...

  • Patient Services Representative

    2 weeks ago

    Ithaca, United States Cayuga Health System Full time

    Patient Service Representative - Cayuga Heart Institute Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our...

  • Patient Services Representative

    2 weeks ago

    Ithaca, United States Cayuga Health System Full time

    Patient Service Representative - Cayuga Heart Institute Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our...

  • Patient Services Representative

    1 month ago

    Ithaca, United States Cayuga Health System Full time

    Job DescriptionJob DescriptionPatient Service RepresentativeCayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins...