Customer Operations Specialist

3 weeks ago


Raleigh, United States Brandstetter Carroll Full time

About the job Customer Operations Specialist Become a Customer Operations Specialist and join our vibrant team This position provides a special chance to assist and improve our clients' experiences, guaranteeing smooth operations and contentment.Responsibilities:- Handle customer queries and problems through phone, email, and chat - Address customer complaints and concerns promptly and professionally - Work together with internal teams to handle intricate consumer issues- Evaluate client feedback and propose enhancements to existing processes- Acquire and sustain expertise in products and services- Achieve or surpass customer satisfaction and performance goalsBenefits:- Highly competitive remuneration package with a salary and bonus structure- Extensive training and development initiatives- Prospects for career progression and development in one's profession- A work atmosphere that encourages collaboration and is characterized by constant change and activity. - The ability to have flexible working hours and the choice to work remotely.- Availability of state-of-the-art technologies and tools- Acknowledgment and compensation for exceptional achievement- Extensive medical coverage and programs promoting well-being- Extensive and remunerative vacation and holiday policies- Complimentary parking available on the premises and reimbursement for public transportation expenses- Routine team-building exercises and social gatheringsRequirements:- 1+ year of experience in customer service or operations- Proficient in communication and problem-solving abilities - Capable of working in a high-speed setting and efficiently prioritizing duties- Exceptional focus on meticulousness and adeptness in analysis- Proficiency in maintaining confidentiality and managing sensitive customer informationWhy join us?- Contribute to customer satisfaction and loyalty - Work with a talented team of customer operations professionals - Enjoy a supportive and inclusive work environment - Develop your skills and expertise in customer operations - Advance your career - Join a company that values customer satisfaction and employee success.Join our team to have a significant influence on our customers' experiences while advancing your career in a supportive and fulfilling setting



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