Customer Success Specialist

3 weeks ago

Raleigh, United States Lucid Software Full time

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Lucid’s Customer Success Team plays a central role at Lucid Software, ensuring that all our customers are able to maximize the value they obtain through adoption of our products. The Customer Success Specialists form an operational team that uses both direct customer interactions as well as scalable solutions to engage with our global customers. The Customer Success Specialist works as part of a strategic team to drive our customers' success in the most efficient ways possible. They strive to continually optimize Lucid's customer experience at scale and engage with customers based on customers' explicit and implicit needs. The majority of our communication is done over email, but Customer Success Specialists are expected to be comfortable representing Lucid over a screen share or phone call as needed to help our customers succeed. They should also be confident in representing Lucid and helping strategic users and administrators critical to Lucid's customers' environment and usage. Understanding the core Lucid business strategy and enabling that strategy through our daily work is key to our team’s success. Our team requires the highest level of teamwork and trust to achieve our organizational goals. Responsibilities: Develop an understanding of our customers’ business objectives and a strategy for supporting the customer in achieving those objectives Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings Continually work with accounts to support ongoing successful adoption of key Lucid products and features Develop and execute data-driven recommendations at scale Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Lucidchart Requirements: Bachelor's degree with strong academic performance 0-2 years of experience, preferably in a client-facing or technical role Able to think strategically and tackle open-ended problems Detail-oriented, organized, and a good team player A strong sense of personal ownership and responsibility Strong communication skills, both written and verbal, with the ability to explain complex subjects to non-technical people Empathy and a passion for problem solving Bias towards finding solutions vs. shutting down ideas Ability to thrive in a fast-paced environment Preferred Qualifications: Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains Desire to learn--you’ll often be answering questions that have never been answered before, which requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques Previous experience in customer success management #J-18808-Ljbffr

  • Customer Success Specialist

    4 days ago

    Raleigh, United States Strategic Employment Full time

    An innovative EdTech company is looking to add a Customer Success Specialist to their growing team. In this role, you will be interfacing with teachers and school districts to drive product implementation and ensure continued satisfaction of an award winning STEM e-learning software application. This role is primarily remote, with travel to conferences and...

  • Customer Success Specialist

    3 weeks ago

    Raleigh, North Carolina, United States Levitate Full time

    :Levitate's employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that's why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles.Across every team and department at Levitate, you'll find friendship, enthusiasm,...

  • Customer Success Specialist

    2 months ago

    Raleigh, United States Levitate Full time

    Levitate's employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that's why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles. Across every team and department at Levitate, you'll find friendship, enthusiasm,...

  • Customer Success Specialist

    3 weeks ago

    Raleigh, United States Levitate Full time

    Description: Levitate’s employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that’s why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles. Across every team and department at Levitate, you’ll find friendship,...

  • Customer Success Specialist

    3 weeks ago

    Raleigh, United States Finish Pros Full time

    About Us:Finish Pros is a dynamic and growing furniture upholstery and refinishing business. We are dedicated to delivering exceptional craftsmanship, attention to detail, and unparalleled customer service. We empower our employees to thrive in their roles and find fulfillment in their strengths.Our team is passionate about making our customers' visions...

  • Customer Success Specialist

    2 months ago

    Raleigh, United States Levitate Full time

    We believe in empowering employees to pursue their strengths in order to find fulfillment and purpose in their individual roles. We’re also passionate about helping small businesses and it shows. We move fast, work hard, celebrate each other’s successes, and leave our egos at the door. You won’t find a better crew to spend your days with to learn and...

  • Senior Customer Success Specialist

    1 month ago

    Raleigh, United States NetClaim Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. If you are looking for a high energy and...

  • Customer Success Specialist

    2 months ago

    Raleigh, United States Relay Full time

    Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active workforce. We are currently seeking a Customer Success Specialist that will thrive in a scrappy start-up environment where...

  • Customer Success Specialist

    2 months ago

    Raleigh, United States Corestudycast Full time

    1 day ago Be among the first 25 applicants Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Please enter a valid email address. Welcome back Sign in to save Customer Success Specialist (On-Site) at Core Sound...

  • Manager, Customer Success Specialist Team

    2 months ago

    Raleigh, United States Relay Full time

    Relay , a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active...

  • Customer Success Team Leader

    1 week ago

    Raleigh, North Carolina, United States Relay Full time

    About Relay:Relay is a rapidly growing technology startup based in Raleigh, dedicated to transforming communication methods. Our mission is significant and impactful.Position Overview:We are in search of a Customer Success Team Leader who thrives in a dynamic startup atmosphere where innovation is paramount. This role is pivotal in enhancing the customer...

  • Customer Success Representative

    4 days ago

    Raleigh, North Carolina, United States DreamBox Learning Full time

    Client Support Specialist (Contract)at DreamBox LearningPosition Overview:The Client Support Specialist (Contract) plays a crucial role in assisting both internal and external clients with product setup, user management, onboarding processes, and inquiries regarding DreamBox software features and functionalities. This position is dedicated to ensuring a...

  • Customer Success Specialist

    3 weeks ago

    Raleigh, United States Corestudycast Full time

    Job Description Are you interested in working for a high-growth, innovative company? Do you like working with people who are nice to be around and who care about delivering excellent products and services to the customer? If so, you might want to work for Core Sound Imaging, Inc.! We might like to work with you if... You enjoy organizing information, are...

  • Customer Success Specialist

    3 months ago

    Raleigh, United States Core Sound Imaging, Inc. Full time

    Job DescriptionJob DescriptionAre you interested in working for a high-growth, innovative company? Do you like working with people who are nice to be around and who care about delivering excellent products and services to the customer? If so, you might want to work for Core Sound Imaging, Inc.!We might like to work with you if...You enjoy organizing...

  • Customer Success Representative

    4 weeks ago

    Raleigh, United States PSPDFKit Full time

    Job DescriptionJob DescriptionSalary: What You Will Do…We are growing rapidly and are building out our Customer Success team to help advise and guide a wide variety of customers, ensuring they launch PSPDFKit successfully, adopt it widely, and realize value from PSPDFKit and its portfolio of offerings as quickly as possible. Our Customer Success...

  • Client Success Specialist

    4 days ago

    Raleigh, North Carolina, United States PSPDFKit Full time

    Position OverviewSalary:Key Responsibilities...As we expand our Customer Success division, we are seeking dedicated professionals to assist a diverse range of clients in effectively utilizing PSPDFKit. The goal is to ensure a successful implementation, widespread adoption, and swift realization of value from our comprehensive suite of solutions. Our Customer...

  • Client Success Specialist

    4 days ago

    Raleigh, North Carolina, United States PSPDFKit Full time

    Position OverviewSalary:Key Responsibilities...We are experiencing significant growth and are expanding our Customer Success division to assist a diverse range of clients, ensuring they effectively implement PSPDFKit, adopt it comprehensively, and derive maximum value from our suite of solutions promptly. Our Customer Success Specialists (CSSs) collaborate...

  • Client Success Specialist

    4 days ago

    Raleigh, North Carolina, United States PSPDFKit Full time

    Position OverviewSalary:Key Responsibilities...We are experiencing significant growth and are expanding our Customer Success division to assist a diverse range of clients, ensuring they effectively implement PSPDFKit, adopt it comprehensively, and derive value from our solutions promptly. Our Customer Success Specialists (CSS) collaborate closely with...

  • Customer Success Manager

    2 months ago

    Raleigh, United States NVIDIA Full time

    We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals...

  • Customer Success Associate

    1 day ago

    Raleigh, North Carolina, United States Pendo Full time

    About the RoleWe are seeking a highly motivated and detail-oriented IT Support Specialist who is passionate about delivering exceptional customer service and thrives in a fast-paced environment.Key ResponsibilitiesCustomer Advocate: Identify common issues, work with the business to eliminate future occurrences, and proactively educate customers with helpful...