Customer Service Representative

16 hours ago

Washington, United States DHL Full time
DHL Supply Chain is Hiring

At DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

-Position: Customer Service Representative

-Shift: 1st Shift

-Pay: $17.00 per hour.

In addition to the general job description below, the ideal candidate will also have the following skills: Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation

A minimum of (1) one year's experience in the following is preferred:

-Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

-Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.

-Ability to effectively communicate via oral and written communication with Client to process orders and research and resolve any issues that occur.

-Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word) is preferred.

-Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.

-Ability to work in a fast-paced, customer-centric team environment.

Be part of the world's largest logistics company DHL Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3rd year in a row

- AFFORDABLE medical, dental, and vision coverage offered on your 30th day

- Paid vacation and holidays

- 401(k) with generous company match

- Tuition reimbursement program

- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:
  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.
Required Education and Experience:
  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

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