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Desktop Support Specialist

2 months ago

Somerville, United States ActBlue Full time

**Desktop Support Specialist**

at ActBlue Somerville, MA **WHO WE ARE:**

ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If youve ever given online to a Democrat or progressive organization, chances are youve used our powerful online fundraising platform.

We put power in the hands of small-dollar donors and help thousands of groups from presidential candidates to environmental organizations build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.

**THE OPPORTUNITY:**

The primary focus of this role is to be the go-to technical resource for ActBlue staff, who work remotely across the country and in ActBlue offices in Davis Sq, Somerville. This involves providing high-touch support to our org executives, oversight of the physical office space and providing day-to-day end user support. You will handle SAAS administration, monitoring of and improvements to IT processes, and ownership of IT-related projects.

The Senior Desktop Support role will report to the IT Manager. You will also be tightly connected to Security, who youll be working with on implementation of security related projects, HR to refine onboarding and offboarding automations and other dept. leads on specific application rollouts and assisting with projects related their depts. tech needs.

**WHAT YOU WILL DO:**

* Oversee, improve and participate (as needed) in core IT processes, including but not limited to employee onboarding, offboarding, incident management, and change management

* Providing day-to-day end user support and SAAS administration

* Provide technical support for hardware (laptops, conferencing equipment, peripherals, etc) and core application support

* Work with vendors to resolve technical issues with our SAAS apps and ordering tech equipment needed for networking, badge systems.

* Provide end-user training and documentation for areas of expertise

* Lead and coordinate security-related configuration and programs

* Maintain excellent technical and project documentation

* Collaborate with team members to effectively manage our IT applications that include security related tooling and MDM software

**WHAT YOU BRING:**

* 3-5 years of hands-on experience in technical customer support, direct experience supporting company executives preferred

* Experience with developing, documenting, and maintaining processes, methods and tools

* Project management experience, including management of technical projects with significant cross functional interdependencies

* Strong experience with Slack, Atlassian, JAMF, GSuite and Zoom

* Experience with Okta / SSO / identity provider integrations

* Experience supporting Apple computing devices, e.g. Mac, iPhone, iPad

* Experience supporting meeting room technology, e.g. telephony, video, Zoom, etc.

* Experience in implementation and/or responsibility for computer security

* Experience supporting wired/wireless networking issues

* Excellent verbal and written communication skills

* Friendly, communicative, collaborative approach and style

**OUR ENGINEERING VALUES:**

* We believe that ideas are more important than technologies.

* We understand that the tools we build have real-world consequences for millions of people and take that responsibility seriously.

* Security is at the center of everything we do. We are always on the lookout for ways to further harden our platform.

* We know that code isnt just a set of instructions for machines, but communication with other humans; style, elegance, and respect are important.

* We believe that an ability to balance paying off technical debt and rapidly completing a project contributes to the health of the codebase, engineering team, and organization.

* We believe that being correct isnt enough; respect for your colleagues and users is fundamental.

***Follow us on Twitter*** *and*

**LOCATION AND COMPENSATION:**

ActBlues headquarters are located in Davis Square in Somerville, MA, just a few blocks from Bostons MBTA Red Line train. Due to COVID-19, we have shifted our entire staff to fully remote until **January 2022**. ActBlue is equipped to have you onboard and begin employment remotely from your home office if you are hired for this role. If working out of our ActBlue offices in Somerville long-term will entail relocation for you, we will work with you directly to make sure youre able to relocate in a reasonable time frame once ActBlue resumes standard in-office work patterns. ***This posting is for a*** ***full-time******,*** ***in office******,*** ***salaried*** ***position*** ***based in Somerville, MA.***

**Salary Range:** We offer a competitive salary and a generous compensation package, which includes the benefits listed below:

**BENEFITS:**

* Flexible work schedules and an unlimited time-off policy

* Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families

* Automatic 2% 401K contribution, plus up to 6% match

* Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue

* Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees

* Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times

**ActBlue is unable to sponsor work visas at this time.**

**INCLUSION STATEMENT:**

Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.

ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.

*ActBlue will *never* ask candidates to buy equipment, nor will we email from anything other than an or email address.

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at ActBlue are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories