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Infrastructure Support Specialist
2 months ago
At Mass General Brigham, we're committed to delivering exceptional patient care, advancing medical research, and fostering a culture of innovation and collaboration. As a leading healthcare system, we're dedicated to making a positive impact on the lives of our patients, employees, and the communities we serve.
The OpportunityWe're seeking a highly skilled and motivated Infrastructure Support Specialist to join our team at Mass General Brigham Digital. In this role, you'll play a critical part in ensuring the reliability, security, and scalability of our information technology infrastructure. You'll work closely with our team to design, implement, and maintain cutting-edge solutions that drive business value and improve patient outcomes.
Key Responsibilities- Assist with build, mapping, and testing tasks related to Laboratory systems.
- Provide phone, email, on-site, and off-site direct user support as required.
- Review daily reports, assist with problem resolution in partnership with Laboratory staff.
- Investigate, plan, implement, test, and debug operating system software.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
- Review daily service queues, evaluate, and triage user requests/issues.
- Install patches/upgrade to Desktop/Office-based applications.
- Monitor system performance and ensure all components are operating at optimal levels.
- Provide training and documentation instructions for hardware and software operation for clinical systems.
- Perform problem resolution and provide on-call support for computer/network systems.
- Perform miscellaneous job-related duties as assigned.
- 1-3 years clinical application and/or health (allied, direct care) professional experience.
- Familiarity with Laboratory operations a plus (LIS experience preferred).
- Demonstrated ability to work with various software systems.
- Bachelor's Degree in Life sciences/Computer Science/Information Technology.
- Required proficiency in high-performance computing and networking, both on-premises and in the cloud.
- Required proficiency in server/virtual machine management and operating systems, specifically Linux and Windows.
- Required proficiency in server, racking, and network configuration.
- Required proficiency in network security and firewall configurations.
- Strong administrative, analytical, problem-solving, written, and verbal communication, and presentation skills.
