Manager, Technical Service

2 weeks ago

Tampa, United States Crown Cork & Seal USA, Inc. Careers Full time

Crown Cork & Seal, a global Fortune 500 packaging manufacturer has an immediate opening for a Manager, Technical Services in the North American CAPP Division. This individual is a key member of the Technical Service Team who supports various customer-filling operations in various regions of the United States. Position accountabilitiesinclude the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls, equipment conversion or any Crown products with substandard performance. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Works closely with Quality (Plant/Corporate) and Technical Groups to resolve issues. Management Experience a Plus. Potential growth into a working Management Position. Resolving issues to the end of Lifecycle with excellent follow up and communication with advance planning with Customer and Partners in Business. Requirements: Requirements for this position would include the following: Preferred BS level degree in Engineering, Packaging or Business 5-7 years of experience in Metal/Packaging manufacturing environment including 2+ years in a leadership role. Strong knowledge of Closure Applications or Metal Seaming Technology Working knowledge of Food & Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven analytical abilities and knowledgeable in Root Cause and Corrective Action. Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Ability to identify industry specifications and incorporate them into the Food & Beverage filling process. Knowledge of Food Science or Microbiology processes will be beneficial. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook and Power Point) Ability to run Internal (Crown) and External (Customers) meetings to resolve issues and improve communication. Effective communication skills, both verbal and written (Visit Reports) as well as proven presentation skills (PPT). Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time.

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