Consumer Loan Servicing Associate
3 weeks ago
Job Type Full-timeDescriptionPrimary Summary:Receive phone calls and assist members with a wide variety of concerns in order to streamline calls going to loan officers and other departments. Provides the highest level of quality customer service. Services loans post-closing for mortgage and consumer loans.Essential Functions/Position Responsibilities:Process paperwork for loan process for member funding and file maintenance and loan packets.Process repossession fees, MBP/GAP refunds, month-end reports.Receive phone calls and assist members with miscellaneous loan service issues.Trouble shoots and resolves member inquiries. Use every member contact as an opportunity to cross-tell members about additional services or programs that might benefit them.Calculates tax disbursements, rate adjustments and escrow analysis as needed.Provide assistance for CPI reports and ordering of supplies for Loan Department. Monitor daily loan reports and monthly summary reports and process collateral releases for paid off loans.Responsible for consumer loan servicing, monitor daily loan reports, daily loan payments, and monthly monitoring reports, assist in the implementation of loan document storage and administration of the online payment details.Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.RequirementsPosition Requirements:ExperienceTwo to five years of financial operation experience with at least two years of experience in consumer loan servicing.Computer experience necessary with knowledge of credit union systems (Insight, etc.), Word and Excel.Education/Certifications/LicensesHigh School Diploma or equivalent required, or the equivalent combination of education and experience.Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
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Consumer Loan Service Specialist
1 week ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type:Full-timePosition Overview:The Consumer Loan Servicing Associate plays a crucial role in ensuring exceptional service delivery to our members. This position involves managing incoming inquiries and addressing a diverse range of member concerns to facilitate efficient communication with loan officers and other departments. The ideal candidate will...
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Consumer Loan Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type: Full-timePrimary Overview:Respond to incoming calls and assist members with a diverse range of inquiries to enhance the efficiency of communication with loan officers and various departments. Deliver exceptional customer service while managing post-closing services for both mortgage and consumer loans.Key Responsibilities:Facilitate documentation...
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Consumer Loan Service Specialist
2 weeks ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type: Full-time Position Overview: As a key member of our team, you will be responsible for handling incoming calls and providing exceptional support to our members regarding various loan-related inquiries. Your primary goal will be to ensure a seamless experience for our members while delivering top-notch customer service. This role involves servicing...
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Consumer Loan Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type: Full-timePosition Overview:As a key member of our team, you will handle incoming calls and provide assistance to members regarding a variety of loan-related inquiries. Your role is essential in ensuring that calls are efficiently directed to the appropriate departments, while delivering exceptional customer service.Key Responsibilities:1. Manage...
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Consumer Loan Services Specialist
1 week ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type: Full-time Position Overview:As a key member of the Freedom Credit Union team, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to handle incoming calls and address a diverse range of inquiries, ensuring that members receive the support they need while minimizing the need for escalation...
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Consumer Loan Sales Specialist
3 months ago
Springfield, United States OneMain Financial Full timeAt OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. I n the Role ...
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Mortgage Loan Servicing Associate
2 months ago
Springfield, United States Freedom Credit Union Full timeJob Type Full-time Description Primary Summary: Performs complex mortgage loan servicing function. Assist in the loan process by verifying all information in all loan files, ordering documents needed to complete the files. Updating the information on the computer system and paying property taxes on escrows in accordance with the company's policy and...
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Mortgage Loan Servicing Associate
3 weeks ago
Springfield, United States Freedom Credit Union Full timeJob Type Full-timeDescriptionPrimary Summary:Performs complex mortgage loan servicing function. Assist in the loan process by verifying all information in all loan files, ordering documents needed to complete the files. Updating the information on the computer system and paying property taxes on escrows in accordance with the company's policy and procedures...
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Consumer Lending Underwriting Manager
2 days ago
Springfield, United States Great Southern Bancorp Full timeUnder direction of the Director of Retail Lending, the Consumer Lending Underwriting Manager is responsible for managing the underwriting, documentation, and closing of direct consumer loans, including daily supervision of the Consumer Lending Underw Lending, Underwriting, Manager, Director, Retail, Banking, Management
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Customer Service Representative
2 months ago
Springfield, United States Tower Loan Full time**Customer Service Representative - Springfield** **Department:** Operations **Office:** Springfield MO **Location:** Springfield, MO **SUMMARY OF POSITION:** Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities. **ESSENTIAL JOB FUNCTIONS:** * Answer telephones and greet...
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Customer Service Representative
3 months ago
Springfield, United States Tower Loan Full time**Customer Service Representative - West Springfield** **Department:** Operations **Office:** West Springfield **Location:** Springfield, MO **SUMMARY OF POSITION:** Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities. **ESSENTIAL JOB FUNCTIONS:** * Answer telephones...
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Mortgage Loan Consultant
3 months ago
Springfield, United States Community Bank System Full timeOverview: At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...
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Commercial Loan Support Specialist III
3 months ago
Springfield, United States Umpqua Bank Full timeDescription About Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets...
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Commercial Loan Assistant
2 months ago
Springfield, United States Guaranty Bank Full timeJob DescriptionJob DescriptionGuaranty Bank is looking for a Commercial Loan Assistant to join our team! The Commercial Loan Assistant is primarily responsible for performing loan processing, maintaining deposit accounts, and servicing responsibilities associated with the bank's commercial loan portfolio - preparing commercial loan documents, maintaining...
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Client Services Associate
1 week ago
Springfield, Illinois, United States SIU Credit Union Full timeAbout Us: SIU Credit Union is a member-focused financial organization dedicated to serving the community rather than generating profit. We are a thriving credit union operating across multiple counties in southern Illinois.Position Overview: We are in search of a Member Service Representative to join our team.Key Responsibilities:Foster strong relationships...
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Client Services Specialist
2 weeks ago
Springfield, Illinois, United States Heartland Credit Union IL Full timePosition OverviewHeartland Credit Union is on the lookout for a dedicated and skilled individual to become a part of our team as a Client Services Specialist/Banking Advisor.This role is pivotal in assisting our members by facilitating the establishment of various account options and providing consumer loan services. Ideal candidates will demonstrate...
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Customer Service Representative
4 weeks ago
Springfield, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 0571 located at 1200 W Kearney St, Springfield, MO 65803. This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team...
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Customer Service Associate
2 months ago
Springfield, United States Missouri Title Loans Full time**Customer Service Associate** at Missouri Title Loans, Inc Springfield, MO **Customer Service Associate:** The role of a Customer Service Associate is the first point of contact for our customers. Our Customer Service Associates learn all aspects of our business and culture and use that knowledge to provide our customers the best products and services to...
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Consumer Directed Services
2 months ago
Springfield, United States At Home Care Missouri Full timeJob DescriptionJob DescriptionSalary: $15.00We offer our At Home Care family:Flexible scheduling to fit your lifestyleWEEKLY PAY and Direct DepositTop pay wage scale- Get paid $15.00 per hourHome Health Aide educationIf you’re seeking a rewarding career in health care, At Home Care is the place for you! Our GREAT MANAGERS believe YOU matter and YOUR...
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Loan Coordinator
2 months ago
Springfield, United States Security Bank Full timeJob Type Full-time Description This position reports directly to the VP of Mortgage Operations, provides prompt and courteous service to external and internal clients. Processes loans in accordance with the time requirements. Coordinates early documents and final closing documents on mortgage loans and prepares and presents the final disclosures to parties...