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systems engineer

3 months ago

Roanoke, United States Randstad Full time

systems engineer (voice). + roanoke , texas + posted 1 day ago **job details** summary + $55 - $56 per hour + contract + bachelor degree + category computer and mathematical occupations + reference1057106 job details job summary: Location- Westlake TX or Salt Lake City UT. Required Skills: Interactive Voice Response (IVR), VoIP, experience with call center technology (Genesys), Powershell or Python and AWS or Azure. The main responsibility of the team is to lead initiatives which improve the operational stability and availability of the applications that customer facing associates used to do their job. location: Westlake TX, Texas job type: Contract salary: $55 - 56 per hour work hours: 9am to 5pm education: Bachelors responsibilities: The Expertise and Skills we're Looking For + Knowledge of ITIL practices + Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles. + Experience leading technology environment stability and availability. + Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud) + Experience with Agile software development methodologies, delivery projects, and implementation. + Knowledge of basic networking (ping, traceroute, DNS) + Experience with search and analytics engines (Splunk, ELK...) + EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes + Experience with Linux/UNIX and Windows operating systems + Experience with workflow design, data analysis, and requirements identification/specification + Experience with cloud-based technologies including SaaS solutions in the cloud and AWS + Experience with CI/CD pipelines and associated technologies + Experience with Powershell and Python scripting + Experience with programming languages including Java. + Production support experience with financial systems + Demonstrated creative and abstract thinking + strong communication (written and verbal) and interpersonal skills + Positive relationship management and facilitation skills + strong analytical and/or project management skills required + Ability to provide 24x7 support for the production environments + Provide support coverage for 1:30pm EST - 9:30pm EST + strong problem solving and troubleshooting skills + Understanding of financial services industry a plus qualifications: + Experience level: Experienced + Minimum 5 years of experience + Education: Bachelors skills: + Professional EngineerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.