Manager, Account Management
2 weeks ago
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion
initiatives, coupled with our Corporate Social Responsibility
work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.
NBC Sports Next
is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology.We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.
At NBC Sports Next, weequip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, includingSportsEngine , the largest youth sports club, league and team management platform; SportsEngine Play , the first ever streaming service for youth and amateur sports,GolfNow , the leading online tee time marketplace and provider of golf course operations technology; andGolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.
This role is part of our
Youth & Recreational Sports
group, comprised of technology platforms such as SportsEngine
HQ, SportsEngine Motion , SportsEngine Play
and SportsEngine Tourney.
We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI
enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.
Job Description
The Manager, Account Management is responsible for leading a team of 6 -12 Representatives. You will develop and execute a retention and demand generation strategy within a specified customer vertical with the ultimate goal of retaining customers, expanding product value and increasing product adoption. You will be responsible for the overall vertical objectives and are charged withexceeding sales revenue goals. This role will also be responsible for planning and executing initiatives as assigned and deliver a high aptitude of decision-making to help steer overall strategy within the assigned sport vertical market.
Job Duties
Work with sales leadership to establish and execute a strategic plan to retain customers and grow revenue within the assigned vertical
Responsible for coaching, training, and developing the team in the areas including but not limited to; proper outbound touchpoints, increasing product interest demand, and identifying new opportunities within our target market. The ultimate goal of the manager is exceeding sales revenue goals/objectives
Utilize current and previous performance to identify and steer individual/team daily activity metrics
Utilize technology to scale messaging and one-to-many touchpoints
Communicate regularly with the leadership team on current and future market strategies and forecasts of owned segment
Shadow individual phone calls ongoing and provides direct, immediate feedback
Seek creative ways to drive team engagement, enhance culture and foster self-sufficient teamwork
Assist Reps as needed during calls, presentations, and product demos
Assist as needed in negotiating and closing opportunities
Partners with the sales leadership and HR in the investigation and resolution of employee performance/relation issues
Act as a role model and own the company mission and values
Responsible for regular 1x1 meetings as well as quarterly/annual performance reviews
Recruit, hire, develop and retain a team that creates opportunity advancement and succession planning within and across your organizational structure
Train and create a schedule for any new hires that they bring into their team
Other duties as assigned
Qualifications
Basic Requirements
2-3 years in a sales leadership/management role preferably in a SaaS related business
Proven ability to motivate, coach, and direct employees towards success
3+ years relevant sales experience and a solid history of significant success
Results-oriented with strong organizational and problem-solving skills
Ability to multi-task with consistent and timely follow-through
Desired Characteristics
High Competency with Salesforce, Outreach, Gong, and/or other CMS + sales marketing tools
Success as a manager and operator within a set market relating to Saas and payments
Additional Requirements
Must be willing to work in our Minneapolis office
Willingness to travel and work on weekends with short notice
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or accessnbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailingAccessibilitySupport@nbcuni.com .
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