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Account Manager

3 months ago

Minneapolis, United States Virtusa Full time

Description

Responsibilities: Serve as the lead point of contact for all customer account management matters and build and maintain strong, long-lasting client relationships. Act as the account lead on assigned accounts, setting the sales strategy, and taking overall responsibility for developing and nurturing the client relationship. Drive growth through hunting new opportunities Build and manage client relationships. Manage the shaping and closure of opportunities on assigned accounts, leveraging Virtusa specialists to support as necessary. Serve as day-to-day contact for the client where there is thin coverage of Client Partner support. Scale accounts at pace Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) Prepare reports on account status. Assist with challenging client requests or issue escalations as needed. Requirements and skills:

Minimum 5 years' relevant Account Management experience Adept at managing client relationship and selling technology and consulting services. Account management experience with Banking/Financial clients would be a big plus Advanced degree (MBA or Masters) Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment. Proven ability to work and collaborate with geographically distributed client and internal teams Must be detail oriented and able to manage and maintain all facets of complex assignments. Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications. Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation, and presentation abilities Strong verbal and written communication skills Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

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