Account Manager

2 days ago


Minneapolis, United States Virtusa Full time

Responsibilities:

* Serve as the lead point of contact for all customer account management matters and build and maintain strong, long-lasting client relationships.* Act as the account lead on assigned accounts, setting the sales strategy, and taking overall responsibility for developing and nurturing the client relationship.* Drive growth through hunting new opportunities* Build and manage client relationships.* Manage the shaping and closure of opportunities on assigned accounts, leveraging Virtusa specialists to support as necessary.* Serve as day-to-day contact for the client where there is thin coverage of Client Partner support.* Scale accounts at pace* Negotiate contracts and close agreements to maximize profits.* Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.* Ensure the timely and successful delivery of our solutions according to customer needs and objectives.* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders* Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.* Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)* Prepare reports on account status.* Assist with challenging client requests or issue escalations as needed.

Requirements and skills:

* Minimum 5 years' relevant Account Management experience* Adept at managing client relationship and selling technology and consulting services.* Account management experience with Banking/Financial clients would be a big plus* Advanced degree (MBA or Masters)* Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment.* Proven ability to work and collaborate with geographically distributed client and internal teams* Must be detail oriented and able to manage and maintain all facets of complex assignments.* Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications.* Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences.* Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.* Experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)* Experience delivering client-focused solutions to customer needs.* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail* Excellent listening, negotiation, and presentation abilities* Strong verbal and written communication skills* Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

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