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Solutions Engineer, Surveying and Mapping
2 months ago
About Mach9
Mach9 is at the forefront of leveraging advanced machine learning and computer vision techniques to transform raw geospatial data into actionable insights to help civil engineers build and maintain infrastructure globally. Our first
product , Mach9 Digital Surveyor, helps surveyors automatically extract features from large-scale imagery and 3D datasets over 30x faster than today's manual and labor-intensive drafting workflows, accelerating the development of cost-effective and sustainable transportation and utility infrastructure. Mach9 supports leading asset owners and engineering and construction organizations globally solve the toughest engineering design, mission planning, and asset management problems.
Key Responsibilities
Collaborate with customers, along with the product and engineering teams, to suggest and assess new features, allowing for rapid iterations. Evaluate both the qualitative feedback and quantitative data from these collaborations to inform the ongoing development and deployment process.
Collaborate with the leadership and product team to relay customer feedback, assess feature prioritization, specify new product offerings, and contribute to the product development roadmap.
Serve as the technical expert during sales presentations and demos, clearly articulating our technology's features, advantages, and benefits.
Actively engage with customers to understand their project requirements, technical constraints, and desired outcomes to recommend the most suitable configurations of our software, ensuring the successful implementation and optimization of our solutions on their projects.
Establish Mach9 as thought leader and partner in the surveying and mapping space by contributing to industry publications, speaking at conferences, and participating in panels. This not only raises the company’s profile but also influences industry trends and standards.
Lead initiatives to continuously educate and train the sales, support, and technical teams on industry trends, product updates, and competitive intelligence, ensuring that the team remains at the forefront of industry knowledge and can provide exceptional service to customers.
Facilitate a smooth onboarding process for new customers, including comprehensive training sessions on Mach9 Digital Surveyor. Ensure customers are fully equipped to utilize the software effectively, emphasizing features and workflows relevant to their projects.
Required Skills and Experience
Bachelor’s degree in Geomatics, Civil Engineering, Geography, or related field or equivalent level of industry experience.
A minimum of 5 years of experience in a role directly related to geospatial technology, with a strong preference for candidates who have worked on projects involving feature extraction from 3D datasets.
Deep experience with surveying and mapping technologies, including mobile mapping, UAVs, and aerial survey systems.
Technical proficiency using LiDAR data processing (eg. RIEGL RiPROCESS, Leica Cyclone, Trimble Business Center), computer-aided design with feature extraction (eg. Autodesk Civil 3D, Bentley Microstation), and geographic information systems software (eg. Esri ArcGIS). Ability to quickly learn new industry software workflows alongside customers is required.
Familiarity with common workflows and challenges in the extraction of features from 3D datasets.
Strong communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
Strong customer service orientation, with a proven track record of building and maintaining relationships with clients.
Desired Qualifications
Experience working on wide area transportation and utility surveying and mapping projects that leverage mobile and / or aerial laser scanning. Expertise with projects greater than 100 linear miles is advantageous.
While not mandatory, possession of a Professional Land Surveyor (PLS) certification is valued. Other relevant certifications, such as Certified GIS Professional (GISP) or Certified Photogrammetrist (CP), are also advantageous.
Prior experience in a sales or technical sales role at a product development company, particularly within the surveying, mapping, or geospatial sectors.
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