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Sr. Solutions Engineer

2 months ago

San Francisco, United States FERMT Full time

FERMT enables eCommerce brands to transform clicks into conversions with highly-personalized , 1:1 dynamic shopping experiences.

We've raised $30M+ to date and are backed by Bain Capital Ventures, Greylock, QED, and other top angels and commerce investors. Located in SF, NYC, and Bangalore, we're looking to expand our 60+ person team to build the future of eCommerce

After recently announcing our $17M Series A, FERMT is one of the fastest growing companies at this stage in the US.

We are the only Consumer Journey Optimization Platform that turns clicks into conversions. Brands use us to create highly personalized shopping experiences optimized for conversion at the same speed they iterate on creative. This is changing the way businesses operate through a content-native shopping platform that empowers brands to drive strong conversions, run experiments with funnels to improve KPIs, and streamline customer acquisition.

Role Overview:

We are seeking a highly skilled Sr. Solutions Engineer with a passion for the e-commerce and digital marketing space. This role requires a deep understanding of product and marketing solutions for Direct-to-Consumer (DTC) businesses to effectively map customer use cases to solutions. The ideal candidate will excel in a fast-paced sales cycle, providing on-the-spot solutions and handling technical questions with ease. Proficiency in Meta Ads and Shopify, along with comfort in conducting demos, is a plus. This role requires close collaboration with the sales team and Account Executives, emphasizing customer-centricity and strong cross-functional partnerships. The successful candidate will have a strong technical aptitude, excellent communication skills, and a proactive attitude, contributing to sales and customer satisfaction. This role is newly established, providing opportunities to shape and define success metrics and KPIs for future Solutions Engineers.

Responsibilities:

  • Understand product offerings and map customer use cases to relevant solutions
  • Quickly identify customer needs and provide solutions during sales calls
  • Provide hands-on support during implementation phases to ensure customer success
  • Manage fast-paced sales cycles ~4 weeks on average
  • Conduct in-depth product demos and address technical questions
  • Develop and improve demo processes
  • Collaborate with the product team and sales team, especially AEs
  • Maintain excellent verbal and written communication
  • Innovate and develop new ideas to address customer needs
  • Contribute to key areas of expertise to raise team performance
  • Exhibit strong organizational and time management skills
  • Potentially hire and retain top talent in the SE organization
  • Stay updated with e-commerce and digital marketing trends
  • Conduct on-site customer presentations requiring moderate travel
Qualifications:
  • Minimum of 3 years of experience as a Sales Engineer
  • Bachelor's degree in Business or related field with a background in management consulting, or growth marketing
  • Experience in e-commerce or digital marketing is highly preferred
  • Excellent collaboration skills, particularly with Account Executives
  • Proven ability to think outside the box and improve solution-selling processes
  • Proficiency in Salesforce, HubSpot, and other GTM systems
  • Willingness and ability to travel for customer on-site presentations
  • Ability to thrive in a fast-paced, dynamic startup environment
  • Experience with digital advertising platforms (e.g., Facebook Ads) and the Shopify ecosystem
Benefits
  • Competitive salary + equity package
  • Comprehensive health, dental, and vision insurance for you and all your dependents.
  • 401(k) plan with 4% matching
  • 4 months of paid parental leave
  • Unlimited PTO policy (with minimum 5 days PTO / quarter)
  • WFH stipend
  • Monthly wellness stipend