Head of Solutions Engineering

4 weeks ago

San Francisco, United States Airwallex Full time

Head of Solutions Engineering
Airwallex - San Francisco, CA
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

As the Head of Solutions Engineering, you will lead teams across China, EMEA, APAC, and the US. These teams work with Airwallex customers throughout the pre-sales, solution design, and final implementation.

Working collaboratively with customers and internal teams, the solutions engineering team delivers product demonstrations, propose appropriate solutions to meet the customer's goals, owns the product and technology components of RFP responses, and ensures the successful delivery of each project, which may involve sophisticated API integration, user experience design, and software development.

You will enable the team to deliver upon the needs of our customers and ultimately launch successful products to the market while ensuring we have the right processes and capabilities to support our global growth strategy.

You will become an expert on Airwallex's financial infrastructure platform and how it can drive the digital economy, helping organizations grow their business globally.

Who You Are:

You can think on your feet and enjoy it - you have experience working in customer-facing or consulting roles crafting complex solutions and interfacing with senior leaders

You are committed - you strive to produce high-quality solutions that meet customer needs

You are a team player - you enjoy working in a collaborative environment with intelligent and innovative people

You are naturally curious - always asking "why" to understand our customer needs better

You are a passionate problem solver – you love digging deep and brainstorming with colleagues to come up with the best solution for a problem

Skills and Experience:

You have an engineering, science, technology, product, or analytics background; at some point in your career, you will have been hands-on delivering product solutions either internally or in a consulting role

You enjoy working with clients to understand their needs and craft solutions that map to customer's business goals and initiatives

You are creative, have a problem-solving mindset, are comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions

You have exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions

You bring a bias towards outcomes and customer success, with relentless focus and creativity to achieve our objectives

Knowledge of the payments domain / financial services will be advantageous

Requirements:

Bachelor's degree in a STEM discipline, with strong academic achievements

10+yrs experience implementing or delivering software product solutions either internally or in a contracting or consulting role, 3+ years in a leadership capacity

Strong problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions

Exceptional communication skills enable you to understand customer needs and navigate to successful solutions. The ability to converse at an executive level with both commercial and technology stakeholders

Knowledge of the payments domain / financial services will be advantageous

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We organize regular team building events, encourage hybrid/flexible working, and we give our people the freedom to be creative.

Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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