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Service Manager

4 months ago

Sarasota, United States PGT Innovations Full time

** Service Manager**

**Job Category****:** Hourly **Requisition Number****:** SERVI002644 Showing 1 location **Job Details**

**Description**

**Service Manager**

* Managing service dept. staff including field techs, coordinator and warehouse manager

+ Training all new hires and continued education for existing

* Scheduling and routing services on day to day basis

+ Understanding how long a service takes to complete and the work that will go into it.

+ Logistics for schedule the day to day routes

- Reviewing map and vehicle tracker for on the spot/drop what your doing items

* Offloading and reviewing product for accuracy and/or defects.

* Working hand in hand with Production Dept. on new services and completing installations

* Ordering & Confirming service parts through Fenevision Web Module

* Computer Skills

+ Typing Above 35 WPM preferred.

+ Navigating CRM web based systems

+ Proficiency in Microsoft Office Programs

- Excel

- Word

- One Note

* Phone skills and customer service.

+ Communicating with Customers

+ Communicating with Service Techs and Installers

**Experience**

Window & door installations/service.

Customer service.

Logistics and routing.

Warehousing origination and staging.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Preferred**

WAREHOUSING ORIGINATION AND STAGING

LOGISTICS AND ROUTING

CUSTOMER SERVICE

WINDOW AND DOOR INSTALLATIONS/SERVICE

**Licenses & Certifications**