Front Desk Agent

3 weeks ago

Midland, United States Home2 Suites Midland Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

With easy access to Chevron campus, Schlumberger, and EOG, were right in the heart of the oil and gas hub of Midland. Travelers can visit the George W. Bush Childhood Home or check out a show at the Wagner Noel Performing Arts Center. Modern suites with kitchens, free WiFi, and space for guests and their pets make our hotel just like home.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    2 months ago

    Midland, United States Aimbridge Hospitality Full time

    $14.50/ HR - Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    4 weeks ago

    Midland, United States MCR Hotels Full time

    Front Desk Agent TownePlace Suites Midland, 5508 Deauville Blvd, Midland, Texas, United States of America Req #7889 Monday, August 19, 2024 The Front Desk Agent at the TownePlace Suites by Marriott Midland is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.  ...

  • Front Desk Representative

    2 days ago

    Midland, Michigan, United States The H Hotel Full time

    Job SummaryThe H Hotel is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest arrivals and departures in a...

  • Front Desk Coordinator

    48 minutes ago

    Midland, Texas, United States Marsh LLC Full time

    Job Summary: We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Marsh LLC. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Front Desk Operations: Manage the front desk,...

  • Front Desk Agent

    1 week ago

    Midland, United States The H Hotel Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provide high level of customer service Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and...

  • Front Desk Coordinator

    2 months ago

    Midland, United States Weaver Full time

    ** Front Desk Coordinator** **Job Category****:** Operations/Administration **Requisition Number****:** FRONT001534 Showing 1 location **Job Details** **Description** With offices coast to coast, Weaver is the 35th largest CPA firm in the United States and the largest independent accounting firm based in the Southwest. We serve clients from Fortune 500...

  • Front Desk Clerk/Opener

    1 month ago

    Midland, United States Iron Press Cleaners Full time

    Job DescriptionJob DescriptionAs a Front Desk Clerk at our dry cleaning business, you will be the face of our company, providing exceptional service to our customers. In addition to managing the front desk, you will also be responsible for starting the cleaning equipment in the morning so that clothes can be pressed when the remaining staff start their...

  • Front Desk Clerk/Opener

    1 week ago

    Midland, United States Iron Press Cleaners Part time $17 - $20

    Job DescriptionJob DescriptionAs a Front Desk Clerk at our dry cleaning business, you will be the face of our company, providing exceptional service to our customers. In addition to managing the front desk, you will also be responsible for starting the cleaning equipment in the morning so that clothes can be pressed when the remaining staff start their...

  • Front Desk Coordinator

    2 days ago

    Midland, Texas, United States Weaver Full time

    Job SummaryWeaver is seeking a highly organized and customer-focused Front Desk Coordinator to provide administrative support to our internal staff and external clients. As a key member of our team, you will be responsible for efficiently answering and distributing incoming calls, greeting vendors, clients, and other visitors, and performing various...

  • Front Desk Associate 1

    3 months ago

    Midland, United States MainStay Suites Full time

    Front Desk Associate We are looking for qualified and talented individuals to join our team! Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming guests upon arrival - and...

  • Front Desk Associate 1

    3 months ago

    Midland, United States MainStay Suites - Midland, TX Full time

    Job DescriptionJob DescriptionFront Desk AssociateWe are looking for qualified and talented individuals to join our team!Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming...

  • Front Desk/Night Audit

    3 months ago

    Midland, United States Integral Hospitality Full time

    Job DescriptionJob Description Fairfield Inn Marriott seeks full-time and part-time Night Auditors/Front Desk Associates to join their hotel team. This position is key to delivering outstanding guest experiences, especially during the check-in and check-out process. Flexible schedules are available. WHAT YOU WILL DODelight guests by providing information...

  • Front Desk/Sales Associate

    2 months ago

    Midland, United States Stretch Zone - 1094 Full time

    Job DescriptionJob DescriptionBenefits:Free uniformsOpportunity for advancementTraining & developmentHealth, Wellness and Fitness ProfessionalsCompensation / Perks:$10 -$13 per hourHigh-energy atmosphereCareer growth opportunitiesContinuing education opportunitiesEmployment Type: Front Desk AssociateAre you seeking a position that allows you to use your...

  • Front Desk Administrator

    1 month ago

    Midland, United States Strasner Safety Solutions Llc Full time

    Job DescriptionJob DescriptionFront Desk AdministratorOur mission at Safety Solutions, LLC is our family ensuring the Safety of your family by providing exceptional Solutions. POSITION OVERVIEWThe Front Desk Coordinator is responsible for greeting customers and visitors when they enter our office, direct them to where in the building they need to go,...

  • Front Desk Associate

    2 days ago

    Midland, Texas, United States Stretch Zone Full time

    About the RoleWe are seeking a highly organized and energetic Front Desk Associate to join our team at Stretch Zone. As a key member of our front desk team, you will be the primary point of contact for all clients and prospects, providing exceptional customer service and ensuring a seamless experience for our clients.ResponsibilitiesClient Service: Provide...

  • Front Desk/Sales Associate

    2 days ago

    Midland, Texas, United States Stretch Zone Full time

    About the RoleWe are seeking a highly organized and energetic Front Desk Associate to join our team at Stretch Zone. As a key member of our front desk team, you will be the primary point of contact for all clients and prospects, providing exceptional customer service and ensuring a seamless experience for our clients.ResponsibilitiesClient Service: Provide...

  • Auditor - Front Desk Specialist

    2 days ago

    Midland, Texas, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Night Auditor to join our team at Loves Travel Stops & Country Store. As a Night Auditor, you will play a critical role in ensuring the profitability and smooth operation of our business.Key ResponsibilitiesCustomer ServiceGreet customers in a friendly and courteous mannerRespond to customer inquiries and resolve issues in...

  • Front Desk Associate

    2 days ago

    Midland, Texas, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Hotel Houseperson at Loves Travel Stops & Country Store. As a Hotel Houseperson, you will be responsible for providing exceptional customer service, maintaining the cleanliness and organization of the hotel, and assisting guests with their needs.Key...

  • Customer Service Representative

    7 hours ago

    Midland, Texas, United States TruFit Athletic Full time

    Job DescriptionTruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You That You represents every Teammate, every member and every community we serve. By living our Purpose, we are committed to leaving everyone in a more powerful position than when they met us.Our company is guided by our Core Values...

  • Front Desk Coordinator

    3 months ago

    Midland, United States The Joint Chiropractic Full time

    Job DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint...