Customer Service

3 months ago

Miami, United States Inktel Direct Corporation Full time

** Customer Service - University Student Assistant**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001697 Showing 1 location **Job Details**

**Description**

As a **University Student Assistant**, you will be taking incoming calls from students and providing assistance with registration process, financial aid and general inquiries. This is an important part of their transition and rite of passage and can be quite overwhelming. We want to make this as stress free and informative as possible to ease the transition to collegiate life.

* Communicate with customers in a proactive and professional manner.

* Respond to questions and provide information while meeting or exceeding customer expectation.

* Identify root cause of inquiries by asking probing questions to determine the best solution.

* Maintain required product knowledge to deliver best in class service.

* Provide insight and support with upcoming steps and stages with reference tools and information.

**Knowledge, Skills and Attitudes:**

* Proven track record of ALL of the following STRIVE values:

+ [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship

* Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness

* Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar

* Ability to explain complex, step-by-step processes to customers over the phone

* Prior customer service/troubleshooting experience preferred

* Ability to multitask by reading, typing, and navigating through applications while speaking with customers

* Must be able to communicate effectively with customers, management, and co-worker

* Strong desire to be helpful and take ownership to resolve customer situations

* Positive outlook and enthusiastic attitude

* Conscientious team player

* Driven by delivering results

* Professional demeanor, put together

* Dependable and consistent, history of good attendance

* Computer savvy, able to work with multiple platforms.

* Understands the college application/registration and financial aid process

* Strong math skills will be helpful

* Skill in data entry with minimal errors.

* Skill in completing assignments accurately and with attention to detail.

* Ability to process and handle confidential information with discretion.

* Spanish language is a PLUS

* Be enthusiastic and know how to have fun

#LI-PI1 **Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Team Player****:** Works well as a member of a group

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**:**

**Motivations**

**Preferred**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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