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Customer Service Associate

2 months ago

Miami, United States SSM Services, inc Full time
Job DescriptionJob Description

As our Customer Service Associate, you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Customer Service Associates will be hospitable, professional, understanding, and active listeners.

Customer Service Associate Responsibilies:

  • Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets 
  • Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client
  • Follow all CDC and local mandates while working with customers. Your safety and the customer’s are our top priority, and we will not compromise that 
  • Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines
  • Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc. 
​​​​​Our Customer Service Associates are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. 

Upon joining our goal-driven, energetic team, the Customer Service Associate will receive  hands-on training to become a resident expert in…

  • The products and services available 
  • Miami market demographics
  • Consultative sales techniques
  • Account activation, delivery methods, and installation details
  • Proper compliance procedures and handling of confidential customer information
  • And more
 

Customer Service Associate Qualifications 

  • Experience in a customer service, sales, or client-facing position. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills 
  • Take pride in your achievements and embrace challenges
  • Excellent communication skills to be able to work with customers daily 
  • Are results-focused with the ability to problem solve 
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