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Customer Service Assistant

2 months ago

Miami, United States Tone Talk Tel Full time

Job Title: Customer Service Assistant

Job Location: Miami FL

Job Type: FullTime

Job Summary: We are seeking a dedicated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service handling inquiries resolving issues and ensuring customer satisfaction. This role requires strong communication skills a customeroriented approach and the ability to work efficiently in a fastpaced environment.

Key Responsibilities:

  • Greet and assist customers in a friendly and professional manner.
  • Answer customer inquiries via phone email and inperson.
  • Resolve customer complaints and issues promptly and effectively.
  • Provide detailed information about products and services.
  • Maintain customer records and update information as needed.
  • Collaborate with other departments to ensure seamless customer service.
  • Assist in training new staff members on customer service protocols.
  • Monitor customer feedback and suggest improvements to enhance service quality.
  • Maintain a clean and organized workspace.

Qualifications:

  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and attention to detail.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.