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Customer Service Lead

2 months ago

Miami, United States Watsco Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Lead to join our team at Watsco. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our sales team and customers.

Key Responsibilities
  • Provide timely and effective support to the sales team and customers regarding product availability, delivery, order entry, order status, and problem resolution.
  • Act as a liaison between the company and its customers, ensuring seamless communication and resolution of customer inquiries.
  • Collaborate with internal stakeholders to resolve customer complaints and issues in a timely and professional manner.
  • Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice and guidance to customers.
Requirements
  • 2+ years of customer service supervisory or lead experience.
  • High School Diploma or equivalent with 2+ years of Counter Sales, Call Center, or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center, or Customer Service experience.
  • Customer service experience, preferably in a call center environment.
  • Strong customer service soft skills, including problem-solving, communication, and conflict resolution.
  • Proficient in MS Office applications (Word, Excel, Outlook).
  • Sales Force experience a plus.
Preferred Qualifications
  • Customer service experience, preferably in a call center environment.
  • Sales experience strongly desired.
  • Bilingual Spanish preferred.