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Account Manager- Logistics Brokerage

3 months ago

Bedford, United States TCI Transportation Full time

Account Manager Description:

TCI Global Logistics is searching for a talented Account Manager for our brokerage team that is responsible for managing the daily operations of customer accounts.

The Account Manager will report directly to the Director of Account Development. Account Managers are required to have great communication skills, an energetic personality, and a strong work ethic. The ability to comprehend complex situations and foresee what needs to be accomplished to achieve success is essential to this position. It is essential for this role to have self-starter mentality, that can provide ownership and accountability towards the performance of their assigned accounts.

Primary Responsibilities:

Manage assigned customer accounts and expand transportation services by providing customer service and finding ways to solve customer shipping needs.

Build shipments and complete order entry on manual and EDI shipments.
Schedule appointments for successful pick-up and delivery of each shipment.
Maximize revenue/gross profit opportunities with each customer assigned.
Maximize load volume with each customer assigned.
Maintain continual contact (weekly) with all customers assigned.
Maintain accurate contact list of key stakeholders in all accounts.
Coordinate rating on a spot basis or work with the pricing and sales team when applicable.
Manage the relationship between the customer and the company.
Build strong relationships with customers by staying in constant communication to ensure day-to-day and long-term needs are met.
Demonstrates industry knowledge and ability that can be applied in new or complex situations.
Leverage organizational skills to manage multiple customers.
Manage customer expectations and provide exceptional customer service.
Collaboratively work with other departments to properly manage customer needs.
Maintain account integrity and work with Credit to successfully resolve any payment issues on accounts.
Ensure accurate rating of all shipments for billing.

Compensation:

$52,000 annually + Incentive

About Us:

We are a family-owned company doing business since 1978.

We are dedicated and committed to safety, each other, and our customers.

Our team is positive and passionate and come to work each day with a 'Can Do' attitude. We strive to be creative problem solvers who bring innovative thinking in all our work.

Being ethical, transparent, and accountable has helped shape our team and how we do business. We are looking for more people that match our core values to join our team.

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