Current jobs related to Customer Service Specialist - Boston - Marathon Physical Therapy

  • Customer Service Specialist

    1 week ago

    Boston, Massachusetts, United States Adecco Full time

    Adecco Job OverviewAs a Customer Service Specialist at Adecco, you will be responsible for providing exceptional customer service to clients through phone calls. Your primary goal will be to resolve customer inquiries and complaints in a professional and timely manner. You will also be required to update customer information in the database accurately and...

  • Customer Service Operations Specialist

    2 weeks ago

    Boston, Massachusetts, United States Long's Jewelers Full time

    Customer Service Operations SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Operations Specialist. As a key member of our luxury timepiece team, you will be responsible for delivering exceptional customer service and ensuring seamless operations within our store.Key Responsibilities:Provide...

  • Customer Service Specialist

    5 months ago

    Boston, United States The Saatva Company Full time

    Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great nights sleep. At Saatva, we do more than sell mattresses to consumers. We are a brand that believes in consciousness and goodness from what we put in our products, to how we treat our customers and each other. We believe our greatest...

  • Customer Service 2

    3 months ago

    Boston, United States Pilot Freight Service Full time

    ** Customer Service 2** **Job Category****:** Stations-Northeast **Requisition Number****:** CUSTO03941 Showing 1 location **Job Details** **Description** **Pilot Freight Services** has an immediate opening for a full-time **Domestic** **Customer Service Agent** to work the day shift in our **Boston, MA office**. This position will provide quality customer...

  • Customer Service Specialist

    4 weeks ago

    Boston, United States SeLux Diagnostics Inc Full time

    As a Customer Service Specialist, you will be responsible for managing transactions for our customers leveraging both NetSuite and SalesForce in support of our medical device technology. This role will be a critical interface for our customers and will collaborate with cross functional associates from Commercial, Engineering, Finance, Operations and Program...

  • Customer Service Representative

    1 month ago

    Boston, Massachusetts, United States AdaptHealth LLC Full time

    Job Title: Customer Service SpecialistAdaptHealth LLC is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in ensuring the successful service delivery to our patients.Key Responsibilities:Develop and maintain a working knowledge of current products and services offered by...

  • Customer Service Representative

    3 weeks ago

    Boston, Massachusetts, United States SeLux Diagnostics Inc Full time

    Job Title: Customer Service SpecialistAt Selux Diagnostics Inc, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer transactions and orders using NetSuite and...

  • Customer Service Center Specialist

    5 months ago

    Boston, United States Keolis Commuter Services Full time

    ** Customer Service Center Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002036 Showing 1 location **Job Details** **Description** **Knowledge and Skills:** * Knowledge of general internet and data entry navigation. * Requires a minimum typing speed of 40 words per minute. * Experience in Customer Service, commercial...

  • Customer Service Representative

    4 days ago

    Boston, Massachusetts, United States ABCorp Full time

    We are seeking a highly motivated and customer-focused individual to join our dynamic customer service team at ABCorp 3D.As a Customer Service Specialist, you will be responsible for managing customers' orders from web portals, including data entry into our ERP system and coordinating with various departments to ensure timely delivery.Key responsibilities...

  • Customer Service Representative

    1 month ago

    Boston, Massachusetts, United States ePac Flexible Packaging Full time

    Job SummaryePac Flexible Packaging is seeking a skilled Customer Relations Specialist to manage customer jobs from order approval to finished product. This role requires excellent customer service skills, in-depth knowledge of company products and programs, and effective communication with team members.Key ResponsibilitiesAssist in estimating for customers...

  • Customer Service Representative

    2 weeks ago

    Boston, Massachusetts, United States ePac Flexible Packaging Full time

    Job SummaryePac Flexible Packaging is seeking a highly skilled Customer Relations Specialist to manage customer jobs from order approval to finished product. This role is responsible for providing exceptional customer service, utilizing in-depth knowledge of company products and programs, and communicating effectively with team members within the customer...

  • Customer Service Representative

    2 weeks ago

    Boston, Massachusetts, United States ABCorp Full time

    We are seeking a highly motivated and customer-focused individual to join our dynamic customer service team at ABCorp 3D. As a 3D Customer Service Specialist, you will play a key role in managing customer orders, providing exceptional service, and ensuring customer satisfaction.Key Responsibilities: Manage customer orders from web portals, including data...

  • Customer Experience Specialist

    7 days ago

    Boston, Massachusetts, United States Hertz Full time

    Customer Experience SpecialistThe Customer Experience Specialist is responsible for delivering exceptional customer service that exceeds customer expectations and drives retention. This role requires a strong focus on creating a culture of empowerment among employees to provide outstanding customer service. Key responsibilities include:Providing first...

  • Customer Service Representative

    2 weeks ago

    Boston, Massachusetts, United States FUCHS Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at FUCHS. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesManage daily customer intake and process customer...

  • Mail Delivery Specialist

    3 days ago

    Boston, Massachusetts, United States US Postal Service Full time

    Job SummaryAs a Mail Delivery Specialist with the US Postal Service, you will be responsible for delivering and collecting mail in a prescribed area. This role requires maintaining professional and effective public relations with customers and others.Key Responsibilities Deliver and collect mail on foot or by vehicle under varying road and weather...

  • Customer Service Representative

    1 month ago

    Boston, Massachusetts, United States Orbia Full time

    About the RoleWe are seeking a highly motivated and customer-focused Account Management Specialist to join our team at Orbia. As a key member of our sales team, you will be responsible for managing multiple accounts and clients, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesManage multiple accounts and clients,...

  • Customer Service Representative

    4 weeks ago

    Boston, Massachusetts, United States FUCHS Full time

    Customer Service SpecialistFUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals.In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.The position also offers an excellent compensation...

  • Mail Delivery Specialist

    4 days ago

    Boston, Massachusetts, United States US Postal Service Full time

    Job SummaryAs a Mail Delivery Specialist with the US Postal Service, you will be responsible for delivering and collecting mail in a prescribed area under varying road and weather conditions. This role requires maintaining professional and effective public relations with customers and others, as well as obtaining a general familiarity with postal laws,...

  • Customer Service Specialist

    4 days ago

    Boston, Massachusetts, United States Adecco Full time

    Adecco Job OverviewAs a Call Center Representative at Adecco, you will be responsible for providing exceptional customer service by answering incoming calls, resolving customer inquiries and complaints, and updating customer information in the database accurately. You will also be expected to follow call center scripts and procedures to ensure consistency...

  • Customer Service Representative

    4 weeks ago

    Boston, Massachusetts, United States EF Education First Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Travel Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our travelers through various communication channels.Key ResponsibilitiesProvide timely and effective support to travelers...

Customer Service Specialist

2 months ago

Boston, United States Marathon Physical Therapy Full time

Marathon Physical Therapy & Sports Performance is a privately owned, multi-location practice with a staff of physical therapists, massage therapists, athletic trainers, exercise physiologists, pilates & yoga instructors, CSCS, and personal trainers with a mission to provide high quality physical therapy along with complimentary Health & Wellness programs.

We are continually searching to add both part and full-time team members at all clinic locations. Ideal Customer Service Specialist candidates have a passion passion for providing excellent patient and client care for our physical therapy and health & wellness services. Ideal person will be a self-motivated, self-directed individual who will model and promote Marathon's mission of "Keeping You Well Throughout The Race Of Life". This position requires day and evening hours...

Position Description: Summary/Objective The customer service specialist serves patients by greeting and helping them. Performs routine administrative work in answering telephones, receiving the public, providing customer assistance, maximizing provider schedules, maintaining records/accounts, and financial reconciliation.

Essential Duties & Responsibilities:

1. Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries.

2. Follows scripted scenarios provided.

3. Optimizes patients' satisfaction and provider schedule by scheduling appointments in person or by telephone, according to the practice's scheduling policy; confirms appointments; follows up with "no shows" according to the clinic's no-show policy

4. Makes reminder calls to patients with upcoming appointments (Evaluations and cash-based one-on-one appointments).

5. Keeps patient appointments on schedule by notifying provider of patient's arrival, when possible.

6. Maintain the reception and front desk area.

7. New/existing/returning patients: Maintains patient accounts by obtaining, recording, and updating personal and financial information with authorization department (electronically or by phone) to verify that the patient is covered by that insurance, as needed. Corrects any registration errors.

8. Assists patients in completing medical history, consent and acknowledgement forms, if necessary

9. Request needed updates for all returning/new/existing patients

10. Checks in the patient; collects co-pays and outstanding balances on patient accounts

11. Helps patients in distress by responding to emergencies.

12. Protects patients' rights by maintaining confidentiality of personal and financial information.

13. Fills open slots in the daily schedule; schedules future appointments as available for patients and directed by the provider

14. Maintains operations by following policies and procedures; reporting needed changes.

15. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; end of shift reconciliation.

16. Performs photocopying, faxing and other clerical duties

17. Manages inventory of non-clinical office supplies; orders and reports needs

18. Opens and distributes mail, as authorized

19. Other duties as assigned.

Qualifications & Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Multi-tasking, Flexibility, Initiative, Ethical Conduct, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Communication proficiency and computer proficiency.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk; or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and distance vision.