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Customer Service Representative

2 months ago

Boston, Massachusetts, United States Orbia Full time
About the Role

We are seeking a highly motivated and customer-focused Account Management Specialist to join our team at Orbia. As a key member of our sales team, you will be responsible for managing multiple accounts and clients, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Manage multiple accounts and clients, including initial quote and order processing, and release for shipment.
  • Provide outstanding customer service, responding to inquiries, and resolving any issues that may arise.
  • Work closely with the sales manager and other departments to ensure seamless communication and collaboration.
  • Utilize SAP to track sales activity, monitor accounts, and determine the course of action based on demand.
  • Review, interpret, and prepare customer purchase orders for data entry, ensuring that customer requirements are met.
Requirements
  • 3 years of customer service or account management experience, with a proven track record of problem-solving and analytical skills.
  • Strong computer proficiency in Microsoft tools, including Word, Excel, and Outlook, as well as experience with ERP or CRM systems.
  • Ability to work independently, with a self-driven approach, and as part of a collaborative team.
  • Excellent communication and teamwork skills, with a customer-centric mindset.
What We Offer
  • Competitive salary and benefits package, including 401k with 6% company match, multi-tier benefits, and wellness programs.
  • Opportunities for career development and growth, with a focus on work-life balance and innovation.
  • A collaborative and dynamic work environment, with a team that values diversity and inclusion.
How to Apply

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.Dura- to learn more about our company and submit your application.