Customer Service Representative

2 weeks ago


Boston, Massachusetts, United States FUCHS Full time
Customer Service Specialist

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals.

In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.

The position also offers an excellent compensation package and a comprehensive suite of benefits.

Key Responsibilities:

  • Responsible for daily customer intake and entering orders into the company system.
  • Quoting orders to internal and external customers and assisting with order modifications and expedites.
  • Communicating customer order status to internal and external customers.
  • Entering customer returns and complaints through SharePoint.
  • Interacting with critical departments to ensure customer satisfaction.
  • Identifying and communicating possible improvements in work processes.

Qualifications:

  • 2+ years' experience in Customer Solutions or equivalent.
  • Intermediate proficiency in Microsoft Office.
  • Experience dealing with customer complaints.
  • Experience using ERP & CRM systems and practices.
  • Knowledge of SharePoint system.

Benefits:

FUCHS offers a comprehensive suite of benefits, including a competitive pay package, comprehensive health insurance, and a 401(k) plan.

Equal Employment Opportunity:

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace.



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