Bilingual Customer Service Specialist

4 months ago

Abilene, United States First Financial Bancorp Full time

** Bilingual Customer Service Specialist**

**Job Category****:** Customer Service Rep **Requisition Number****:** CUSTO01852 Showing 1 location **Job Details**

**Description**

***MUST BE FLUENT IN SPANISH TO APPLY***

First Financial Bank is looking for talented individuals who seek the challenge of providing first-class service to customers and prospective customers of an award-winning financial institution. First Financial Bankshares has been named among the nations top performing banks in the one to five billion dollar category each of the last five years. We want people who find satisfaction from succeeding and growing along-side our leading community financial institution.

At First Financial, we offer the opportunity for you to grow as a Customer Service Specialist. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions. We also offer the satisfaction of helping others, a productive team-based environment, supportive management and casual business attire.

Salary: $13.47-$19/hour

**Minimum Qualifications:**

We are looking for individuals who will provide professional, reliable and prompt service to our customers. The ideal candidate will have a minimum of two years consistent customer care experience, preferably in financial services, six months of Call Center experience is desirable. Candidate must have a High School diploma or GED. Excellent written / verbal communication and customer service skills, proficiency in Windows based applications. Ability to meet training standards is also required and flexibility to work various shifts including evenings and weekends.

**Essential Functions:**

As a First Financial Customer Service Specialist, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning bank operations, regulations, transaction processing, electronic services, marketing, promotional activities and other inquiries as required by business objectives. Additional responsibilities include: identifying customer needs and suggesting appropriate products and services; utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions; actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures. This position requires the candidate be on the phone approximately 90% of scheduled time and posse the ability to adhere to pre-defined activity schedules.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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