Customer Service

2 months ago


Abilene, United States Directors Investment Group Full time
Job DescriptionJob Description

Does this describe you?

Organized

Adaptable

Disciplined

Detail-Oriented

If so, let’s talk

We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST.

As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.

Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one. Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device.

This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work

To learn more about Passare visit our website at https://www.passare.com/

Requirements

  • High school diploma or equivalent
  • Preferred 2 years experience in customer support or operations

Responsibilities:

  • Provide phone and email customer support
  • Answer troubleshooting calls, build platform knowledge and provide technical assistance
  • Create and manage configurations of the Passare SaaS system for customers
  • Load and validate customer system data
  • Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
  • Training responsibilities include scheduling and setting up webinars with customers
  • Utilize Knowledge Base to ensure processes are completed accurately

Qualifications:

  • Excellent written and verbal communication skills
  • Excellent data entry and typing skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Ability to gather accurate information
  • Effective problem resolution and critical thinking skills
  • Ability to use and manage web-based and database tools
  • Strong organizational skills
  • Commitment to company values

About Directors Investment Group
Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind.
DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer

Powered by JazzHR

7xbKBvRPc5



  • Abilene, Texas, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we're committed to providing exceptional customer service to our valued customers. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the best possible experience in our stores.Key Responsibilities:Provide exceptional customer service, responding...


  • Abilene, Texas, United States Directors Investment Group Inc Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...


  • Abilene, Texas, United States State Farm Insurance Full time

    Customer Service Representative at State Farm InsuranceAs a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs by providing accurate and timely information. You will process policy changes and updates in the system, handle incoming calls and emails from customers regarding...


  • Abilene, Texas, United States State Farm Insurance Full time

    Customer Relations RepresentativeAt State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll be responsible for:Key Responsibilities:Providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.Processing policy...


  • Abilene, Texas, United States Tower Loan Full time

    Customer Service RepresentativeAt Tower Loan, we're dedicated to providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our customers. Your responsibilities will include:• Demonstrating a high level of customer assistance by phone and in-person• Receiving and recording...


  • Abilene, Texas, United States Jason's Deli Full time

    Job OverviewAs a Customer Service Representative at Jason's Deli, you will play a vital role in ensuring our customers have an exceptional dining experience. Your primary responsibilities will include taking customer orders, processing payments, and providing top-notch customer service.Key ResponsibilitiesTake customer orders and process payments accurately...


  • Abilene, Texas, United States 7-Eleven Full time

    Key Responsibilities:• Provide prompt, efficient, and courteous customer service to ensure a positive shopping experience.• Drive sales through effective communication with customers, promoting products and services that meet their needs.• Maintain a clean, customer-friendly environment in the store, adhering to health and safety standards.• Ring...


  • Abilene, Texas, United States Blake Williams - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual looking for a challenging role? Do you enjoy working with the public and providing excellent service? If so, this position may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships, following up with customers, and educating them about...


  • Abilene, United States EZCORP Full time

    Address: 3202 N First St. Abilene, Texas 79603 Brand: EZPawn Pay range is based on experience from $14.00 per hour to $15.00 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide...


  • Abilene, Texas, United States U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to customers and ensuring their needs are met. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date technology to...


  • Abilene, Texas, United States Will Poole - State Farm Agent Full time

    Position Overview Are you a customer-focused individual with excellent communication skills? Do you enjoy working with people and building relationships? If so, consider a career as a State Farm Agent Team Member. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships and following up with customers as needed....


  • Abilene, Kansas, United States Four Seasons RV Full time

    Job SummaryWe are seeking a highly skilled and professional Receptionist to join our team at Four Seasons RV. As a Receptionist, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service and support.Key ResponsibilitiesProvide exceptional customer service and support to our customersManage the...


  • Abilene, Texas, United States Goodwill-West Texas Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Driver Helper at Goodwill-West Texas. As a key member of our operations team, you will be responsible for providing excellent customer service, assisting with donation pick-up and delivery, and maintaining a clean and safe work site.Key...


  • Abilene, Texas, United States Envoy Air Full time

    Overview:Envoy Air, an American Airlines Group Company, is seeking a skilled Customer Service Representative to join our team at Abilene Regional Airport. As a Customer Service Representative, you will play a vital role in providing exceptional customer service to our passengers, ensuring a seamless travel experience.Responsibilities:Provide courteous and...


  • Abilene, Texas, United States Yesway Full time

    Key Responsibilities:As a Sales Associate at Yesway, you will be responsible for ensuring exceptional customer service by processing transactions in a timely manner, maintaining store cleanliness, and adhering to company standards. Additionally, you will resolve customer complaints and concerns efficiently, ensure accurate merchandise placement and pricing,...


  • Abilene, Texas, United States Abilene Christian University Full time

    About the Role:As a Member Services Representative at Abilene Christian University, you will be responsible for providing exceptional customer service to our students, employees, alumni, and affiliate members. Your primary duties will include greeting guests, ensuring they are authorized to access our facilities, conducting cash register sales and...


  • Abilene, Texas, United States Burlington Full time

    Customer Service Lead Role at BurlingtonAs a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow. Additionally, you will assist the management team in communicating promotions and company updates to customers. Your role will also involve...


  • Abilene, Texas, United States Advantage Resourcing Full time

    Customer Service Representative - BilingualAre you a bilingual professional looking for a challenging and rewarding career opportunity in Abilene, TX? If you're fluent in both Spanish and English, we want to hear from you!Advantage Resourcing has partnered with a top financial solutions company that values excellent communication and outstanding customer...


  • Abilene, Texas, United States Directors Investment Group Inc Full time

    We are seeking a professional individual to join our team as a Customer Service Operations Specialist.This role involves configuring the Passare online platform and providing general customer support assistance.You will work with cross-functional teams to realize customer satisfaction and utilize your expertise in customer support to move at the quick pace...


  • Abilene, United States Advantage Resourcing Full time

    Are you bilingual and ready for an exciting career opportunity in Abilene, TX? If you're fluent in both Spanish and English, we want to hear from you! Advantage Resourcing has teamed up with a top financial solutions company that values excellent communication and outstanding customer service. We're looking to hire a Bilingual Customer Service Representative...