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Business Control Manager

3 months ago

Jacksonville, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Retail, Preferred and Small Business Complaints Team is seeking an experienced, motivated individual to join our team as a Reporting and Monitoring Manager.

The individual will assist in the development, distribution and review of elevated issues related to compliance with Consumer laws, rules and regulations via scorecards. The Associate will analyze potentially non compliant issues and engage with the Front Line Unit to remediate. The candidate will develop Executive/Committee/Regulatory aggerate reporting and metrics to understand the volumes, thresholds and risk associated with non compliance to laws, rules and regulations

The individual must serve as a liaison with the project management office to develop and standardize the reporting and tools needed to provide reporting. They will execute monthly reporting and work with each Front Line Unit to discuss and identify potential non compliance with laws, rules and regulations. They will act as the engagement manager and support each front line unit to remediate non-compliance issues and periodically assess the reporting as well as provide qualitative information to support reporting. They will ensure reporting demonstrates adherence to the Enterprise Compliant policy/standard and act as an ambassador of the risk culture.

Responsibilities:
  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Required Qualifications:
  • Risk Management experience
  • Report creation experience
  • Ability to work across and support multiple Front Line Units
  • Collaborate with specific regulatory Subject Matter Experts
  • Proven experience and in-depth knowledge of Enterprise Complaint requirements, Consumer's change tools and processes - Risk assessment (UCRA), Capacity Sequencing (CAST
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support reporting
  • Minimum education level of a bachelor's degree and/or 3-5 years related work experience
  • Incumbent typically have 8+ years' of risk management and/or LOB experience.
  • Ability to identify and evaluate potential risks and appropriately identify and engage key partners for discussion, escalation and resolution. Strong research, analysis and fact-based decision making. Expected to look beyond the issue at hand and raise questions.
  • Self-motivated and strong ability to work autonomously; Ability to grasp new concepts in short timeframes
  • Must be able to adapt to a fast paced/changing environment; flexible to balance multiple needs and competing priorities; and comfortable working with ambiguity
  • Strong organizational ability, project management skills, and delegation capability
  • Extremely detail oriented to ensure quality and accurate work products
Desired Qualifications:
  • Working knowledge of Word, Excel, PowerPoint, and SharePoint
  • Tableau and Data Analytics experience
  • Ability to analyze data and trends to support performance enablement
  • Effective organizational and time management skills
  • Strong communication skills (verbal and written). Executive presence and ability manage in a cross business matrix.
  • Familiar with the Enterprise Data Management policy and standards
Skills:
  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Tableau Reporting and Data Analytics


Minimum Education Requirement: Bachelor's degree or equivalent work experience

Shift:
1st shift (United States of America)

Hours Per Week:
40