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Region Manager, IT End User Services

3 months ago

Englewood, United States CommonSpirit Health Full time

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include:
Medical/Dental/Vision, FSA, Dependent Care Spending Account, Life Insurance, Short and Long-term Disability, 401k match, Paid Time Off, Wellness Program, Tuition Reimbursement, Accidental Insurance, Critical Illness Insurance, Identity Theft Protection, Employee Assistance Program, and more

Responsibilities:
This role supports CommonSpirit facilities on site in the Utah, Kansas and Colorado markets. Job Summary / Purpose

The EUS Manager assists the Divisional CIO in ensuring End User Services is executing to performance standards and SLAs across all facilities they serve for their given division. The EUS Manager is a key liaison for the Division that will partner with EUS Shared Services to maximize EUS resource utilization and support. Along with this, they will oversee the integration of multiple mission-critical organization information technology processes and strategies as assigned by the Divisional Chief Information Officer.

The EUS Manager is responsible for the management of processes including related projects and resources as assigned. May be responsible for the supervision of professional, technical and administrative support staff assigned to the process. Based upon assignment, managers administer programs and projects supporting assigned processes with administrative functions requiring differing levels of risk to the organization while providing for the across-the-board first level management necessary to execute the process, programs, and projects of the organization.

The EUS Manager oversees operational management of activities and functions in support of the respective assigned process/program(s) including developing, implementing and evaluating operating policies, procedures and standards; determining service levels and enhancements; developing and monitoring budgets; providing technical advice and/or oversight to staff or other departments related to area of assignment; evaluating information concerning needs; estimating and coordinating program/unit activities and associated costs; and tactical project execution activities.

Essential Key Job Responsibilities

With a Division focus, the EUS Manager will be responsible for the following:

Service Delivery

Prepares, reviews, interprets, and analyzes a variety of information, data, and reports. Recommends and implements tactical procedures to improve operational effectiveness and enhancements to services or programs. Ensures compliance with CommonSpirit Health policies/procedures and applicable Federal, state, and local laws, regulations, codes, and/or standards.

Project Delivery

Manages the activities of an assigned CommonSpirit Health Information Technology process including designated projects or programs, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings. Assists in planning and the development of short term goals. Coordinates operational and program efforts in alignment with goals and objectives related to assigned area of responsibility.

Relationship Management

Serves as a liaison with internal departments, executives, external organizations and public representatives. Represents the organization at a variety of meetings, public events, on committees, and/or other related events regarding services, programs, projects and facilities.

#remote

Qualifications:

Required Education and Experience

  • Bachelors Degree in a Related Field or Equivalent Professional Experience required.
  • 3 years of relevant technical and business experience and 1 year Information Technology Leadership experience required.
  • Experience supervising and building relationships with people at a variety of levels.
  • Demonstrated ability to launch and deliver a single IT project on time and within budget.
  • Healthcare experience strongly preferred.