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Wireless User Acceptance Testing Manager
2 months ago
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
The Wireless User Acceptance Testing manager leads a team of testers that analyze agent and customer-facing applications. Your role works closely with multiple business and IT stakeholders throughout project lifecycles from inception to production delivery to ensure all functionality provides an excellent customer experience. You and your team will be experts in end-to-end application functionality and will help advocate for enhancements that help us create products customers love.
Key Responsibilities:
- Managing and mentoring team members, guiding their day-to-day activities and helping to develop their skills and knowledge
- Developing expertise around products and functionality crucial to supporting customers as they interact with their Wireless provider
- Engaging our business and IT partners to ensure alignment on timing and testing of all functionality being developed
- Proactively identifying and surfacing opportunities to improve applications, operations, communication, processes, etc.
- Designing and implementing testing best-practices
- Interacting with leadership and influencing leadership decisions
- Advocating for optimal customer experiences and understanding risk-benefit analyses around production launch decision-making
Skills, Experience and Requirements
Skills and Qualifications:
- Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has a broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans
- Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; and can comfortably handle risk and uncertainty
- Strong interpersonal skills, with proven success working cross-functionally across the enterprise to devise mutually acceptable solutions
- Excellent written and verbal communication skills, including ability to write succinct updates for and present to Senior Leadership
- Open to occasional travel to CXO sites
Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
