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Implementation Engineer Tech Service

1 month ago

Englewood CO, United States DISH Full time

Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile. 

Our Human Resources teams partner with the innovators driving DISH’s unique brand of creative ambition. From identifying and developing the company’s deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.

Our mission is to transform HR technology tools and create a world class employee experience.
As an HCM Support Engineer, you will be responsible for providing advanced technical support and problem resolution for Human Capital Management (HCM) software. The ideal candidate will work closely with Level 1 support, HCM consultants, and end users to ensure seamless system functionality and user satisfaction.
Provide advanced technical support for HCM software, resolving complex user issues and system errors
Analyze and troubleshoot issues reported by Level 1 support or directly by end-users, ensuring timely resolution
Maintain a deep understanding of HCM system functionalities and configurations to provide accurate and effective support
Assist in the implementation of system updates, patches, and new releases
Test new functionalities and updates to ensure system stability and performance
User Assistance and Training:
Provide guidance and training to Level 1 support staff on advanced troubleshooting techniques and HCM system features
Conduct user training sessions and create documentation to enhance user knowledge and proficiency
Escalate critical issues to Level 3 support or relevant departments as needed
Perform root cause analysis for recurring issues and recommend solutions to prevent future occurrences
Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field
Minimum of 3-5 years of experience in technical support or a related role, preferably with HCM software
 
Strong understanding of HR processes and functionalities within HCM software
Proficiency in HRIS software (e.g., Workday, Oracle HCM) and related technologies
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan;