Receptionist/ Admin Assistant

4 weeks ago

San Ramon, United States CVHCare Home Health Full time
PART TIME ROLE. MUST BE ABLE TO WORK 12:30 PM TILL 5:30 PM MONDAY THROUGH FRIDAY.

CVHCare is seeking a highly organized Receptionist/ Admin Assistant for our San Ramon office.

Position Summary: The Receptionist/ Admin Assistant position plays a vital role in overseeing the day-to-day operations of the Corporate Office front desk. They are responsible for answering and triaging all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to employees, patients, referral sources, etc. This position is subject to frequent interruptions, in person and by phone, which require excellent time management, organizational & communication skills. The Receptionist/ Admin Assistant will offer support for the various teams, as well as the top executives of an organization.

Key Responsibilities:
  • Greet incoming guests, clinicians and candidates
  • Receive, direct and relay incoming telephone calls and voicemail messages
  • Triage patients, employees, referral sources and the general public to appropriate staff
  • Exercise individual judgment while dealing with disgruntled customers.
  • Assist in the set-up and preparation of meetings and office events as needed
  • Pick up and distribute mail daily
  • Construct and maintain an adequate supply of Start of Care/Admission Packets
  • File and retrieve corporate documents, records, and reports
  • Provide vendor support.
  • Perform general office duties such as ordering supplies, inventory management, maintaining records management systems.
  • Assist in Facilities management and travel arrangements
  • Conduct research, compile data as needed.
  • Provide excellent customer service
  • Other duties as assigned by the Supervisor.

Minimum Qualifications:
  • High school diploma or equivalent required. Graduate from a one or two year Business College is preferred.
  • Minimum of 1 year customer service experience to include communicating with customers over the phone - preferably in a health care environment.
  • Must have impeccable telephone protocol, effective typing skills and knowledge of MS Office, internet navigation and professional customer service etiquette.
  • Exceptional communication skills, listening, written and verbal with the ability to manage difficult conversations, to include effective approach to diffuse dissatisfied/irate patient, while maintaining a calm and empathetic attitude.
  • Able to deliver effective results, meet deadlines and targets.
  • Ability to work effectively as a team member
  • Knowledge of medical terminology a plus

Benefits:
This position is intended to work less than 30 hours a week and is therefore no eligible for benefits.

To Apply: Respond to this post, including a copy of your resume.

Who We Are: CVHCare is you

Our outstanding clinicians and staff make CVHCare an outstanding company it is today. Our ardent commitment to delivering excellence in patient care is fully ingrained in our company culture, and this starts with our employees. With exceptional skills, passionate dedication, and outstanding values, we've become a thriving home health provider throughout the state of California. You will find that our employees enjoy working for CVHCare, rate our company and leadership highly, and value our commitment to delivering the highest quality of health care and service to our patients.

CVHCare is Compassionate, Visionary Health Care. We believe in sharing skills, knowledge and resources to develop and support the growth of our teams.

CVHCare is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CVHCare are based on business needs, job requirements, individual qualifications, and merit....without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. CVHCare will not tolerate discrimination or harassment based on any of these characteristics.

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