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Specialty Collection Representative

4 months ago

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Job Description Summary

Interacts with members to gain knowledge and understanding of their financial needs. Performs a variety of collections activities and utilizes all available resources to reduce delinquent accounts, avoid charge-offs and foreclosures. Provides detailed information and promotes products and services to meet member needs and build relationships. Creates payment plans to protect the assets of the Credit Union.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Assess member's needs and concerns; provides consultative services to members regarding appropriate Credit Union products and services.
  • Utilizes advanced knowledge of workout and loss mitigation options to provide resolutions to members with financial hardships; follow through to ensure member satisfaction.
  • Serves as a primary resource for other employees by mentoring, providing ongoing training and guidance and ensuring all changes in policies and procedures are communicated and understood.
  • Complete projects and reports as requested. Perform specialized data entry to prepare a variety of standard materials, documents and reports; updates records and databases; completes and processes standard forms related to areas of responsibility.
  • Responsible for performing collections on delinquent accounts through multiple communication channels with multiple parties, including but not limited to; members, attorneys, vendors and other departments; managing specialized collection actions, including but not limited to; repossessions, foreclosures, bankruptcy, loss mitigation and workouts on all relevant accounts.
  • Updates, flags, close delinquent accounts and process payments; prepare and maintain a variety of reporting by processing the appropriate workflows.
  • Interacts with other departments, attorneys and third party vendors to complete tasks, research and resolve issues. Responsible for preparing and reviewing internal and external documents pertaining to collection activities; including but not limited to, bankruptcy, foreclosure, repossessions and litigation.
  • Assist members with short sales, Deeds in Lieu and settlement offers; review and submit recommendation to management.
EDUCATION / EXPERIENCE
  • 3 years collections experience in a Financial Institution, with at least 1 year of experience in loss mitigation, workouts, bankruptcy, repossession or foreclosures.
  • Knowledge of Fannie Mae servicing preferred
  • Basic lending experience preferred
  • Business related degree preferred
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Intermittent standing, sitting and walking.
  • Using hands repetitively to handle, feel or operate computers and other standard office equipment.
  • Reaching with hands and arms.
  • Intermittent lifting and carrying between 5 and 25 pounds.


Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.