Collection Specialist

2 weeks ago

Huntsville, Alabama, United States Redstone Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Collection Specialist to join our team at Redstone Federal Credit Union. As a key member of our financial services team, you will be responsible for providing exceptional service to our members while ensuring the timely and effective collection of delinquent accounts.

Key Responsibilities
  • Member Service
    • Assess member needs and concerns, providing consultative services to recommend appropriate credit union products and services.
    • Utilize advanced knowledge of workout and loss mitigation options to provide resolutions to members with financial hardships.
  • Collection and Recovery
    • Perform collections on delinquent accounts through multiple communication channels with members, attorneys, vendors, and other departments.
    • Manage specialized collection actions, including repossessions, foreclosures, bankruptcy, loss mitigation, and workouts on all relevant accounts.
  • Reporting and Data Management
    • Update, flag, and close delinquent accounts and process payments.
    • Prepare and maintain various reporting by processing the appropriate workflows.
  • Collaboration and Communication
    • Interact with other departments, attorneys, and third-party vendors to complete tasks, research, and resolve issues.
    • Prepare and review internal and external documents pertaining to collection activities, including bankruptcy, foreclosure, repossessions, and litigation.
  • Specialized Support
    • Assist members with short sales, Deeds in Lieu, and settlement offers.
    • Review and submit recommendations to management.
Requirements
  • 3 years of collections experience in a financial institution, with at least 1 year of experience in loss mitigation, workouts, bankruptcy, repossession, or foreclosures.
  • Knowledge of Fannie Mae servicing preferred.
  • Basic lending experience preferred.
  • Business-related degree preferred.
Work Environment

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Intermittent standing, sitting, and walking.
  • Using hands repetitively to handle, feel, or operate computers and other standard office equipment.
  • Reaching with hands and arms.
  • Intermittent lifting and carrying between 5 and 25 pounds.
Equal Opportunity Employer

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or status as an individual with a disability.

Benefits
  • 401(k) plan with matching.
  • Health and dental insurance.
  • Remote and work-from-home opportunities.
  • Full- and part-time job options.
  • Paid holidays, vacation, sick leave, and personal days.
  • Defined benefit plan.
  • Life, AD&D, and disability insurance.
  • Tuition reimbursement program.
  • Competitive starting pay.
  • Excellent promotion and advancement opportunities.
  • On-site clinic, gym, and café.

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