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Manager Customer Success Talent Solutions
1 month ago
MANAGER, CUSTOMER SUCCESS - TALENT SOLUTIONS
The Manager, Customer Success manages a team of Customer Success Managers in the delivery of post-sale implementation and education services for key accounts. In this role, you will work in close coordination with sales, product, and service delivery teams across LinkedIn. In addition to managing customer success services, you and your team will also have responsibility for increasing customer activity and driving new product adoption in existing accounts.
RESPONSIBILITIES:
Manage a team of 5-10 Customer Success Managers in delivering implementation, training, and other post-sale services.
Provide the team with thought leadership, coaching, conducting one-on-ones and performance appraisals. Build a strong team through both external hiring and internal talent/skill development.
Partner closely with regional sales leaders in prioritizing key initiatives to maximize customer success and support sales goals.
Drive key customer engagements and become a go-to leader for executive conversations.
Partner with Customer Success leadership globally to ensure that customers with global presence are supported for consistent and stellar customer experience.
Utilize LinkedIn, client, and other data to derive insights and use these to ensure that team goals related to implementation, account improvement, and new product roll-outs are tracked and achieved.
BASIC QUALIFICATIONS:
5+ years of experience with the internet or software as a service (SaaS) industry, Customer Success, and/or Business Operations
3+ years of experience in team management
PREFERRED QUALIFICATIONS:
BA/BS degree from a 4-year college or university or applicable experience
Experience managing remote employees
Excellent organization, project management, and time management skills
Ambitious and driven, thriving in a fast-paced and demanding environment
Strong ability to derive insight from data and build actionable strategy based on analysis
Experience with webinar software and Salesforce.com
Experience in recruiting operations, talent management, and/or employment branding strategy
MBA or other graduate degree
Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
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