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Manager, Customer Success

3 months ago

Little Ferry, United States Deel Full time

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. What you will enjoy working on: Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers. Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations. Proactively surface opportunities to improve the team’s operational efficiency and the customer experience. You will be successful if: You have proven experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role You are experienced in automations. For this role we’re particularly looking for a data and automation oriented leader, as you will be asked to create and run automation to increase CS efficiency You are driven, think on your feet, and thrive in a fast-paced, challenging environment You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting You are data oriented. Bonus Points Strong Preference for Gainsight experience You have experience working with clients and team members from multiple countries and across multiple time zones You have experience working on a remote team You have experience working at a high growth start-up or scale up You have Fintech or HRtech experience You are multilingual. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy: Provided computer equipment tailored to your role Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including WeWork access where available. At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. #J-18808-Ljbffr