Associate Account Manager

3 weeks ago


Atlanta, United States Office Images Full time

Description Basic Function Works closely with an Account Manager to manage customer relationship from project inception through closeout for multiple accounts. Responsible for RFP/Bid response, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction. In conjunction with the AM, directly accountable for retention and growth of customer accounts. Specific Responsibilities and Duties Customer/Account Servicing Supports/assists the Account Manager, who is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team’s performance, including all marketing and operational decisions made by team members Provides timely response to customer’s requests for products, services and/or information Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria Is responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.) Provides frequent and regular status reports to customer regarding project and work order status Attends project and account meetings as necessary Sales Order Management Develop typicals, layouts, and product specifications in conjunction with internal project services and outside parties, including furniture manufacturers, sales reps, and A&D firms Provides presentation and explanation to customer of products and services Introducing new products and services to grow and expand business Maintains project budget and guarantees business profitability through accurate costs and sell amounts for all product and services based on contract pricing, gross margin guidelines, and established service pricing Produces timely, detailed, and accurate project quotes to customer Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed Project & Work Order Management Oversees all customer projects and work orders, ensuring standards of performance are met Manages and coordinates dealer team for implementation of customer orders and service requests including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc. Reviews work plans, schedules, and logistics established for customer’s projects Coordinates with client third parties Ensures timely invoicing and project closeout; assists with collecting account payables for completed projects Requirements Position Requirements (Required Knowledge and Skills) Personal Initiative and Teamwork Customer Focused Knowledge of budgeting and basic business financials High level of communication and interpersonal skills Design (A&D or Dealership) background preferred Leadership/project management experience Purchasing/negotiating skills Problem solving skills Microsoft Office: Outlook, Word, Excel, Powerpoint Ability to travel if needed Bachelor’s degree in business, design, or experience in relevant field Project Spec, Team Design preferred

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