Associate - Enterprise Account Management, Restaurants

About the Team

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is critical to DoorDash's growth and success in every market in which we operate. As an Associate on the Enterprise team, you will deliver and support an operational game plan for our top strategic partners and work cross-functionally with marketing, analytics, and product to drive our business forward.

About the Role

You will report to the Manager, Enterprise Partnerships, on our Enterprise Account Management Restaurants team in our Enterprise Organization. Once our offices reopen, we expect this role to be hybrid, with some time in the office and some time remote.

You're excited about this opportunity because you will…

Relationship Management

* Build and manage direct relationships with important partners throughout each brand, leading weekly partnership calls, providing reporting, and ensuring Merchant-first needs are met at all levels
* Operationalize the development, adoption, and scaling of opportunities to grow our partners' digital businesses with our largest convenience partners (i.e. launching new stores, expanding menus, pitching and building marketing campaigns, etc.)
* Help build client-facing materials (e.g., Quarterly Business Reviews, weekly partnership reporting)
* Severe as the quarterback to the wider Enterprise Account Management Restaurants team, supporting several Account Managers as the dedicated contact for all customer success-related matters, including but not limited to problem-solving day-to-day tactical issues for Merchant and ensuring overall Merchant support on the DoorDash platform

Data Analysis & Operational

* Build new and leverage existing analytics for our clients to provide insights for our largest convenience accounts
* Develop a deep expertise in how DoorDash's processes, systems, and resources work, and how to use them to promote positive outcomes for our Merchants
* Liaise internally with partnership leads and cross-functional partners to guide special projects (i.e. store-level analysis of cancellation rates to identify areas of operational improvement, evaluating/troubleshooting escalated feedback)
* Oversee continued operational success for existing clients by managing the implementation of expansion plans (onboarding, development/scaling of support channels and processes)

We're excited about you because…

* You love working directly with clients; you create and maintain long-term relationships and have experience client-facing with enterprise cohort
* You are a problem solver at the core, with a strong bias for action
* You are passionate about using analytics to build insights around problems and opportunities
* You like rolling up your sleeves as much as you like the big picture
* You're comfortable with a fast pace and several moving parts; we move quickly and are defining an entire industry
* You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
* You have experience answering ambiguous customer inquiries and know when to escalate complex issues to the appropriate cross-functional teams to ensure rapid support
* You are highly motivated; you are able to work independently, while also able to build strong internal relationships and consensus on initiatives

Qualifications

* 3-4 years of experience in client success, consulting, account management, or sales, and direct enterprise account/client management (client/merchant facing)
* Experience working closely with clients and owning a book of business as their point of contact for success and support-related matters
* Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
* Expert communication and interpersonal skills
* Bachelor's degree

Nice To Haves

* Previous industry experience
* High-growth or early-stage startup experience
* Experience with marketplaces, operations, logistics, or unit economics
* Proficiency in one or more analytics & visualization tools (e.g., Sigma, Google Products)
* Knowledge of CRM software (e.g., Salesforce)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

The estimated pay range for this position represents total on-target earnings (including base salary and on target incentive pay). In addition, the compensation package for this role also includes opportunities for equity grants.

We expect this position to be filled by 7/5/2024.

Colorado Pay Range: