Customer Service Specialist
4 days ago
Job Summary: We are seeking a highly skilled and organized individual to join our team as a Customer Service Parcel Specialist. As a key member of our operations team, you will be responsible for coordinating the inbound/outbound package activities of our parcel management operation.
Main Responsibilities:
- Maintain accurate logs of all incoming and outgoing parcels
- Prepare parcels for pickup by delivery drivers and sort incoming parcels
- Utilize proprietary software and equipment to execute necessary job functions
- Provide exceptional customer service, including anticipating customer needs and problem-solving
- Assemble parcels and prepare goods for shipping
- Operate pallet jacks and other large package handling equipment
- Follow all Equipment Safety and Package Security guidelines
Requirements:
- High School Diploma or equivalent education required
- Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
- Proven strong organization and planning skills
- Action-oriented with skills and aptitude to excel in a customer-focused environment
- Excellent team building and collaborative skills
- Strong problem-solving skills
- Ability to accurately translate and record information into electronic tracking system
- Proficiency with computer systems and ability to learn new software applications quickly
- Ability to pass an OSHA certification for any equipment in center calling for such certification
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