We have other current jobs related to this field that you can find below
-
Customer Service Representative
2 weeks ago
Ephrata, United States Ziply Fiber Full timeJob Description Position Title: Customer Service Representative (CSR) $16.50 to $20.50 hourly DOE Comprehensive health benefits include- medical, dental , vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs. Company Background: Everyone...
-
Technical Customer Service Representative
4 months ago
Ephrata, United States Lbh2o Full time** Technical Customer Service Representative** * **Department:** Sales * **Location:** Ephrata, PA * **Status:** Full-Time **General Characteristics** Receives and processes moderately complex customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product...
-
Overnight Customer Service Representative
6 days ago
Ephrata, United States Planet Fitness Full timeBenefits: 401(k) Health insurance Paid time off Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member...
-
Overnight Customer Service Representative
3 months ago
Ephrata, United States Planet Fitness Full timeBenefits: 401(k) Health insurance Paid time off Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member...
-
Customer Service Representative
2 weeks ago
Ephrata, United States WellSpan Health Full timeSchedule Full-time: 40hrs/wk Schedule: M - F, 8:30am - 5pm General Summary Provides customer service for the WellSpan Medical Equipment, including both walk-in and phone customers. Assists customers in product selection, education and minimizing out-of-pocket expenses by verifying insurance as applicable. Duties and Responsibilities Essential...
-
Customer Service Agent
2 months ago
Ephrata, United States Levi's Building Components Full timeJob DescriptionJob Description*** Hourly Wages Recently Increased ***Levis Building Components, a leader in the metal roofing accessories industry is looking for the right person to join our expanding team. We are looking for a Customer Service Agent whose main responsibility would be receiving inbound calls, emails, and other forms of communication from...
-
Member Services Representative
3 months ago
Ephrata, United States Everence Full timeJob DescriptionJob DescriptionPOSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business....
-
Customer Service Representative
3 months ago
Ephrata, United States Christopher Skundrich - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Ephrata, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Christopher Skundrich - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including...
-
Customer Service Specialist
1 month ago
Ephrata, United States Gehret Associates Inc Full timeJoin Our Team! Gehret Associates is hiring! CUSTOMER SERVICE SPECIALIST Enthusiastic, friendly Organized, detail oriented Microsoft proficient PART-TIME HOURS LOCATED IN EPHRATA, PA RESUMES: gehret@gehretassoc.com 322 N. State St, Ephrata www.gehretassoc.com
-
Automotive Customer Service Specialist
5 days ago
Ephrata, Pennsylvania, United States Bobby Rahal Automotive Group Full timeABOUT THE AUTOMOTIVE CUSTOMER SERVICE SPECIALIST ROLE Bobby Rahal Automotive Group is looking to enhance our team with a Customer Service Specialist who possesses a minimum of one year of experience in the automotive sector. In this role, you will manage incoming calls from customers who have inquiries or wish to arrange service appointments. Upon the...
-
Customer Service Specialist
5 days ago
Ephrata, Pennsylvania, United States Hand & Stone - Chesterfield, Short Pump, & West End Full timeJob OverviewBenefits:401(k) plan401(k) matchingPerformance-based bonusesCompany eventsDental coverageEmployee discountsFlexible work hoursComplimentary snacks and beveragesProvided uniformsHealth insuranceGrowth opportunitiesPaid time offTraining and development programsVision coverageWellness resourcesAre you eager for a rewarding career path?Our mission is...
-
Technical Support Representative
3 weeks ago
Ephrata, United States Ziply Fiber Full timeJob DescriptionJob DescriptionPosition Title: Technical Support Representative$16.83 - $28.85 hourly DOEComprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sickleave and paid time off, parental leave, quarterly performance bonus, training, career growth and educationreimbursement programs.At Ziply Fiber, our...
-
Customer Service Specialist
2 months ago
Ephrata, United States Lancaster General Full time* Performs complete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled. * Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned. * Supports inbound and outbound...
-
Account Representative
3 months ago
Ephrata, United States Cory Pickeral - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As an Team Member for The Cory Pickeral Insurance AGency, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively...
-
Customer Experience Associate
2 months ago
Ephrata, United States Weis Markets Full timeLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 331 North Reading Road Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for...
-
Customer Experience Associate
1 month ago
Ephrata, United States WEIS LLC Full timeOverview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 331 North Reading Road Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...
-
Customer Experience Associate
5 days ago
Ephrata, United States WEIS LLC Full timeOverview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 331 North Reading Road Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...
-
Products Representative
3 months ago
Ephrata, United States Christopher Skundrich - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Products Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...
-
Lancaster Farming, Inc
2 weeks ago
Ephrata, United States Steinman Communications, Inc Full time $44,000Job DescriptionJob DescriptionDescription:Lancaster Farming is looking for a Advertising Sales Representative to join our team! Advertising Sales Representative will be primary responsible for selling advertising space into Lancaster Farming, special sections and online. This is done via phone, email, fax, mail and in-person at occasional trade shows and...
-
Lancaster Farming, Inc
1 month ago
Ephrata, United States Steinman Communications, Inc Full timeJob DescriptionJob DescriptionDescription:Lancaster Farming is looking for a Advertising Sales Representative to join our team! Advertising Sales Representative will be primary responsible for selling advertising space into Lancaster Farming, special sections and online. This is done via phone, email, fax, mail and in-person at occasional trade shows and...
![Ephrata National Bank](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 months ago
Summary: The Customer Service Representative will handle customer inquiries through incoming/outgoing phone calls, online chat interactions, or email requests. They will seek to create a positive customer experience for each customer by providing outstanding service, answering all inquiries, handling complaints, referring appropriate products and services, and troubleshooting problems. They will actively listen to our customers to understand the reason for their call, identify their needs, and address all questions or complaints in a prompt and effective manner. They will seek to identify additional opportunities and needs for the customer and refer to the appropriate area of the bank for guidance. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage an advanced level of customer correspondence in a timely manner. Identify and work through moderately complex customer needs by clarifying information, researching issues, and providing solutions effectively and efficiently. Identify opportunities to improve the customer experience and refer bank products, services and other lines of business. Achieve Customer Service Center performance and customer experience metrics aligned to the CSR II expectations including Quality Call Scores and call performance as outlined within the job performance guidelines. Use clear and concise communication with customers and other bank personnel. Build sustainable relationships and engage customers by exemplifying the "We Care" philosophy. Proactively educate and assist customers on utilizing available access channels for self-service (ATM, Online/Telephone Banking, Zelle). Consistently remain calm, professional, patient, empathetic, and caring when working with internal and external customers. Project moderate proficiency in use of standard or specialized computer hardware, software packages, and call center applications. Remains adaptable to policy, procedure, department structure, and overall environment changes. Makes suggestions to improve the efficiency of the Customer Service Center. Remains positive, professional, and accepting of coaching-enriched environment. Communicates system issues to manager and teammates in order to overcome obstacles in providing efficient and timely customer support. Demonstrates effective judgement by partnering and networking with contacts and teammates to make sound decisions on customer inquiries. Ability to read and write general reports and other correspondence. Completes assigned projects in a timely manner. Adheres to operational controls, including legal, corporate, and regulatory procedures to ensure safety and security of customer and bank assets. Follows risk and compliance regulations to properly identify callers and minimize security risk. Required Education and Experience: High school diploma or GED required. Two years higher education preferred. 1-3 Years of customer contact or call center environment experience preferred. Experience within a banking environment highly desirable. Maintain a high level of integrity. Ability to troubleshoot moderately complex customer service calls. Ability to handle moderate level customer complaints. Ability to remain flexible, reliable, and adhere to schedule to ensure work volumes are met. Strong listening, verbal, and written communication skills. Detail-oriented well organized and will strong multitasking skills. Strong relationship and team-building skills. Involved in social and/or extracurricular activities. Acts as a self-motivated team player, shows initiative, and is able to interact with others in a consistent professional and positive manner. Ability to mentor and guide other team members with resolutions to customer issues. Ability to complete bank training and appropriate educational classes as management requires. Ability to take ownership and accountability in applying constructive feedback/coaching in a timely manner. Ability to identify and communicate to immediate supervisor service behaviors that improve/diminish the overall customer experience. Ability to share knowledge and assist team members with resolutions to customer issues. Understands and supports bank mission and We Care philosophy. Competencies: ENB Operational and Functional Competencies Supervisory Requirements: This position has no supervisory responsibilities Work Environment: This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines. Physical Demands: Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work vary based on the needs of the department. Flexibility of schedule to meet business needs is required. Travel: No travel is required for this position. EEO Statement: Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination. This job description reflects the bank's assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in the adherence to the bank's polices.