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Customer Service Representative

2 months ago

Salt Lake City, United States Newrest Full time
SUMMARY

The primary role of this individual is to engage with business partner customers and flight crew members to address concerns, answer inquiries, and assist with operational needs. This individual is essential to promoting the Newrest brand and creating positive experiences with our customer though daily interactions.

EDUCATION/EXPERIENCE REQUIREMENTS

•High school diploma or equivalent required

•Prior experience in hospitality, airline and/or aviation related industry is preferred but not required

QUALIFICATIONS

•Valid and unexpired driver's license required

•Strong interpersonal, communication, and organizational skills with a keen eye for accuracy and attention to detail

•Aptitude for problem-solving

•Customer service orientation and ability to adapt and respond to different types of personalities

•Ability to comply with personal decorum, professional conduct, and personal appearance guidelines

•Ability to be self-disciplined and self-managed to meet deadlines, multi-task, and work with little supervision

•Ability to multi-task and work in a fast-paced environment

•Ability to speak, read, write, and understand English fluently

•Ability to work in various weather conditions (eg, heat, rain, snow, etc.)

•Ability to work in a physically demanding role which requires frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting up to 50 pounds (ie, pushing/pulling beverage or food carts/carriers)

ESSENTIAL FUNCTIONS

•Work both independently and as part of a team to accomplish work tasks

•Meet deadlines and manage unexpected changes in a time-sensitive environment

•Socialize with customers and business partners to improve business relationships and promote brand awareness

•Use day-of-operation client software and interface to ensure that every flight has the right level of service

•Audit and ensure all catering specification requirements are fulfilled onboard prior to flight departure

•Control conformity and quality of onboard catering products prior to flight departure

•Communicate with team members and customers in-person, or through electronic channels, to provide information regarding flight information, specifications, and/or other relatable content

•Input audit reports into company-issued platform for all scheduled flight assignments

•Address catering-related customer issues, provide appropriate solutions and alternatives within designated time limits; follow up to ensure adequate resolution

•Attend both on and offsite base visits for customer-focused presentations and other engagement opportunities

•Make decisions to address issues keeping in line with Newrest policies, procedures, and core values

•Safely drive and operate ground equipment such as cargo vans in areas of congestion both on and off the air operations area ("ramp")

•Regular and timely attendance is expected for the position.

•Perform other duties as assigned.

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

While performing the duties of this job, the employee is regularly required to stand, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee also frequently lifts, pushes, and/or moves up to 50 pounds. The employee is regularly working outdoors and the temperature of the environment may fluctuate drastically from very cold to very warm temperatures. The noise level may range from moderate to very loud. The employee will also walk on high heights and uneven surfaces above ground near aircraft and vehicles.