COBRA Administration Specialist
3 weeks ago
Job Description
Job Description
Our client is currently seeking a COBRA Administration Specialist to contribute to the day-to-day operations of benefits administration services. The ideal candidate will be responsible for processing information, handling customer inquiries, and ensuring timely resolution of issues related to COBRA administration.
Responsibilities
Enter participant information accurately into the COBRA Point system, following established office procedures.
Process Electronic Data Interchange (EDI) files efficiently to ensure seamless data transmission.
Input participants enrollments and changes into the COBRA Point system with attention to detail and accuracy.
Document all communications with participants, including inquiries and issues they encounter, in a clear and organized manner.
Coordinate with brokers and insurance carriers to obtain and relay accurate information regarding plan benefits to participants.
Assist in resolving participant inquiries and issues related to plan benefits by providing timely and accurate information.
Collaborate with team members to ensure smooth operations and maintain compliance with regulations.
Maintain confidentiality of participant information and adhere to data protection policies and procedures.
Continuously update knowledge of COBRA regulations and industry trends to ensure compliance and efficiency in administration processes.
Requirements
Education: High school diploma or GED.
Proficiency in Microsoft Office suite.
Preferred Requirements:
College degree in a related field.
Experience in COBRA benefits administration.
Familiarity with Electronic Data Interchange (EDI) processes.
Previous experience in customer service roles.
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