PC Specialist
4 weeks ago
PC Specialist
JOB SUMMARY: This position provides desktop support to The County of Lehigh. The individual will be expected to troubleshoot, diagnose and resolve PC and network problems over the phone, in person and utilizing remote assistance utilities.
DUTIES AND RESPONSIBILITIES:
Provides tier one and two trouble call support
Installation and maintenance of PC's including PC adds, moves, or changes
PC Desktop Support as needed (hardware/software)
Printer, fax and other (scanners, biometric devices, receipt printers, etc..) hardware devices, software support and maintenance as necessary
Establishes network connectivity and PC hardware/software configuration
Supports third-party software applications utilized by the county
Remote location support via tools and physical visitations of all county facilities
Set up technology, AV and other, for presentations and meetings
Keeps individual incident tracking system accurate and up-to-date
Schedules work to minimize interruptions to their clients
Research equipment and services for employee business usage (PCs, Printers, Applications, etc.)
Contacts vendors to request support for third-party devices as needed
Complies with County and IT policies and procedures.
Working together in a team atmosphere where cross-training, collaboration, and mutual assistance are fundamental.
Ability to travel to remote locations to provide support at short notice
The hours for this position are Monday thru Friday, 8am-4pm
The main location for this position is the Lehigh County Government Center and Lehigh County Courthouse, but is required to rotate to our Nursing Home locations for a month every 3 to 4 months.
Other duties and assignments as assigned.
Job Requirements
QUALIFICATIONS:
3 year minimum experience in PC Technician environment or equivalent education
Valid motor vehicle license required to travel to other sites in Lehigh County
Ability to lift and move laptops, desktops, monitors, and printers
Excellent customer service and oral communications skills
Expert knowledge of the Windows OS/MAC OS/Mobile OS (Android & IOS) software platforms
Expert knowledge of Microsoft Office products ranging from version 2016 to 2021 and O365
Knowledge of the following: Network configurations requirements, Printer and computer configurations requirements
Analytical and problem solving skills
Ability to respond rapidly, accurately and courteously to inquiries
Advanced network administration and functionality
Advanced software and hardware troubleshooting skills
Criminal Background check required
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