Executive User Support Specialist

3 weeks ago


Allentown, Pennsylvania, United States PPL Corporation Full time
Overview

We are seeking a skilled and dedicated Senior Executive User Support Specialist. A Senior Executive User Support Specialist plays a crucial role in ensuring smooth IT operations within an organization.

This position encompasses technical assistance, troubleshooting and diagnosing, maintenance, and deployment tasks related to workstation hardware, software, and peripherals, including iPad and iPhone devices. As a Senior Executive User Support Specialist, you're not just solving technical puzzles you're empowering executives to work seamlessly in their digital environments.

Responsibilities

  • Provide white-glove service to executive-level personnel, addressing their hardware, software, and networking issues. Your goal is to enhance user productivity by maximizing system efficiency and minimizing downtime.
  • Provide timely technical support for desktops, laptops, and mobile devices, troubleshooting and resolving hardware and software issues to minimize downtime.
  • Troubleshooting and Diagnosing: You diagnose and resolve complex technical issues related to both hardware and software systems. Whether it's over the phone, in person, or via online chat, you consult with users to understand and troubleshoot their technical problems.
  • Build, install, maintain, and acquire desktops, laptops, software, and peripherals across various departments within PPL Companies, ensuring compatibility and functionality.
  • Ticket Management: You meticulously document requests for assistance in the ticket management system, Cherwell currently, ensuring incidents are tracked through to resolution or escalation.
  • Maintain a knowledge base of best practices, FAQs, and troubleshooting tips for digital tools and technologies for end users. Work with the Digital Training and Help Desk teams to ensure documentation is regularly updated to ensure accuracy and relevance.
  • Collaboration: You collaborate closely with the entire IT team and work alongside the Network team to administer and maintain systems across the enterprise. Develop and maintain positive relationships with clients, peers, and management, to foster a collaborative and supportive work environment.
  • Perform any other duties as assigned by supervisors or management, contributing to the overall success of the IT department and PPL Companies.

Qualifications

  • Bachelor's degree in Information Technology, Engineering, Computer Science, and minimum five years of technical support and multi-user computing platform experience or an alternate combination of education and experience on a year for year basis is required.
  • Proficiency in end-user desktop support, including mobile devices, email, and phone support. Proficiency in troubleshooting workstation-related issues and diagnosing hardware and software problems.
  • Experience with iOS devices and mobile device management (MDM) solutions.
  • Strong knowledge of Windows 10 and 11, as well as Microsoft Office and other productivity software.
  • Knowledge of O365 Administration and Troubleshooting.
  • Familiarity with network protocols, TCP/IP, DNS, DHCP, etc.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience troubleshooting AV equipment and using remote conferencing tools in Zoom and Teams.

Preferred Qualifications:

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional) are a plus.
  • End-user training and communication experience is a plus.

Read the full posting.



  • Allentown, Pennsylvania, United States PPL Corporation Full time

    OverviewProfessional LevelThis position is responsible for performing daily/weekly/monthly business processes, independently completing reporting requirements, and leading the development and implementation of new business processes. Additionally, the position will be capable of resolving complex problems and developing solutions using standard procedures,...


  • Allentown, Pennsylvania, United States Affinity Executive Search Full time

    Chemical Engineer Foods Allentown, PA area Description: This production site is in the Delaware Water GAP area of NJ/PA. Our client is a world-class leader in the production of food additives, pharmaceuticals, and specialty chemicals. This site is a 200-person food additives plant that uses spray dryers, fermentation, Delta V controls and Allen Bradley PLC...


  • Allentown, Pennsylvania, United States PPL Corporation Full time

    OverviewThe Manager - External Communications is an experienced communication professional responsible for developing and implementing communications plans that advance PPL's corporate reputation and strategic objectives. The incumbent provides strategic communications counsel to PPL executives and senior leaders and manages the company's brand to enhance...


  • Allentown, Pennsylvania, United States PPL Corporation Full time

    OverviewThis position is responsible for the design, development, and implementation of organization development programs for all PPL departments that enable the achievement of key organizational objectives regarding leadership, competency and professional development, manager and employee assessment, assimilation, training and organizational development...


  • Allentown, Pennsylvania, United States Fulton Bank Full time

    Value PropositionOur values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and...


  • Allentown, Pennsylvania, United States The United Solutions Group Inc. USG1 Full time

    Company DescriptionUSG1 ) provides top talent and technology solutions to government agencies where we aim to make a meaningful difference and add value to the mission. We look for candidates who want to make a difference to their team and its objectives, and in return, we will support you and help you in your goals and career journey.Job DescriptionJoin our...


  • Allentown, Pennsylvania, United States Keurig Dr Pepper Full time

    Logistics Customer Service Representative Accountable for meeting customer expectations of the right product delivered on time. May support one or more distribution centers to fill internal and external customer orders or returns. Will identify issues related to available quantity and carrier scheduling to ensure the highest level of customer service...

  • Quality Specialist

    4 weeks ago


    Allentown, Pennsylvania, United States CSL Behring Full time

    The OpportunityThis position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company...


  • Allentown, Pennsylvania, United States Air Products And Chemicals, Inc Full time

    Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.Collaborate with operations, maintenance, engineering, metallurgy, and 3rd party engineering firms to develop inspection strategies for our various businesses, including the use of Risk Based Inspections to develop...


  • Allentown, Pennsylvania, United States PPL Corporation Full time

    Job ID 10521OverviewThe Manager, Technology Development is a key technical contributor who can digest complex business problems and identify architecturally sound solutions. They will support solution development by providing, communicating, and evolving the broader technology and architectural view of the system solution. They demonstrate expertise in a...


  • Allentown, Pennsylvania, United States teamworkonline Full time

    OverviewThe Office Administrator will provide administrative support to all departments (events, security, operations, box office, parking) at the venue, as well as to the General Manager. Administrative duties may include, but are not limited to, assisting with payroll, handling A/P and A/R responsibilities, assuring compliance in hourly employee personnel...


  • Allentown, Pennsylvania, United States PPL Corporation Full time

    OverviewThrough the application of financial assumptions and economic analysis, this position supports management's decisions related to the way the LG&E & KU Energy (Consolidated), KU and LG&E's financial targets are developed and attained. Key deliverables include the development of the five-year business plan for LG&E & KU Energy (Consolidated), KU and...


  • Allentown, Pennsylvania, United States PPL Corporation Full time

    OverviewThis position will be located in Louisville, KY and can be based out of either our Mill Creek Generation plant or Cane Run Generation plant.The purpose of this position is to administer commercial operations efforts for the power generation fleet in order to obtain the best overall value on behalf of internal customers. This position is responsible...


  • Allentown, United States PPL Corporation Full time

    Overview We are seeking a skilled and dedicated Senior Executive User Support Specialist. A Senior Executive User Support Specialist plays a crucial role in ensuring smooth IT operations within an organization. This position encompasses technical assistance, troubleshooting and diagnosing, maintenance, and deployment tasks related to workstation...


  • Allentown, Pennsylvania, United States PPL Corporation Full time

    Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and...


  • Allentown, United States Contour Data Solutions Full time

    Job DescriptionJob DescriptionLevel 1 Help Desk Admin - End User Support Job Location: Hamilton, New JerseyFull time position Experience- 5+ years Salary: 45-55kJob Description:Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has...


  • Allentown, United States IT Solution Services Full time

    Overview: We are seeking a Technical Support Specialist to join our team. This is an entry level position, with mínimal experience required. **Responsibilities**: - Provide technical support and troubleshooting assistance to users - Diagnose and resolve technical hardware and software issues - Collaborate with other IT team members to escalate complex...


  • Allentown, United States Applied Counseling and Consulting Services LLC Full time

    Applied Counseling and Consulting Services is currently seeking a Behavioral Support Specialist at our agency for full time employment (~30+ hours per week) for multiple consumers within the Allentown area. As a Behavioral Support Specialist you will contribute your leadership and behavioral expertise to guide an individual’s team of support staff toward...

  • Network Specialist

    1 week ago


    Allentown, United States NR Consulting Full time

    Job Title: Network Specialist Location: Allentown, PA Mode: TP/FTEIs Remote option available during COVID :- Yes Position Summary This role is responsible for supporting and maintaining a highly critical and redundant network infrastructure environment. Will be part of a team that is responsible for engineering and/or analytical activities associated with...


  • Allentown, United States Air Products Full time

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. ...


  • Allentown, United States Mondo Full time

    Apply now: Sr. Email Campaign Specialist, location is Bethlehem, PA. The start date is ASAP for this Contract-to-Hire positio n Job Title: Sr. Email Campaign Specialist Location-Type: Bethlehem, PA Onsite 2-3 days per week Start Date Is: ASAP Duration: Contract to Hire Compensation Range: $40-50 Per Hour W2 The estimate above represents the candidate's...


  • Allentown, United States Mondo Full time

    Job DescriptionJob DescriptionApply now: Sr. Email Campaign Specialist, location is Bethlehem, PA. The start date is ASAP for this Contract-to-Hire positio nJob Title: Sr. Email Campaign SpecialistLocation-Type: Bethlehem, PA Onsite 2-3 days per weekStart Date Is: ASAPDuration: Contract to HireCompensation Range: $40-50 Per Hour W2 The estimate above...


  • Allentown, United States Sharp Services Inc Full time

    Capacity Modeling Specialist page is loaded Capacity Modeling Specialist Apply locations Allentown time type Full time posted on Posted 9 Days Ago job requisition id JR29503 SUMMARY: The Capacity Modeling Specialist leads the Supply Chain Capacity Modeling Process, in partnership with cross-functional Operations stakeholders, with responsibility for...


  • Allentown, United States Novartis Full time

    **About the Role**: Allergy Territory Account Specialist - Allentown, PA - Remote This is a field-based and remote opportunity. Novartis is more than an organization. It is a thriving community where talented people can truly belong. Working closely and collaboratively, we achieve a collective impact that is far greater than any of us could achieve...


  • Allentown, United States Sharp Clinical Services Full time

    The Capacity Modeling Specialist leads the Supply Chain Capacity Modeling Process, in partnership with cross-functional Operations stakeholders, with responsibility for supporting feasibility evaluations and strategic analysis. Creates and maintains Capacity, Modeling, Specialist, City, Operations, Supply Chain, Business Services


  • Allentown, United States Holencik Exteriors Full time

    Are you a highly motivated and driven individual looking to excel in sales while representing a reputable company? **Holencik Exteriors**, located in Allentown, PA, is hiring an **Exteriors Specialist **to join our expanding team **full-time**! With us, you'll earn a competitive salary of **$80,000 - $150,000 per year** with uncapped earning potential and a...

  • Account Executive

    1 day ago


    Allentown, United States The Mason Group Full time

    Account Executive - Technical Sales Job Overview: As an Account Executive - Technical Sales, you will be responsible for promoting and selling our technical products/services to potential clients, expanding our customer base, and achieving sales targets. Your technical expertise and excellent communication skills will be critical in understanding customer...

  • Safety Specialist

    19 hours ago


    Allentown, United States OneSource EHS Full time

    **SUBSTATION EXPERIENCE A MUST** **Field Safety Specialist** **Job Summary**: The Field Safety Specialist will be responsible for coordinating the daily on-site safety activities while administering and implementing the Health and Safety programs that ensure compliance with statutory requirements to promote safe and healthy working conditions. Perform...


  • Allentown, United States Holencik Exteriors Full time

    At **Holencik Exteriors** in Allentown, PA, we offer more than just a job - we provide a pathway to success. Join us as a **full-time E**xterior Specialist **to take your career to heights like never before! **WHAT'S IN IT FOR YOU?** **Industry-Leading Pay**: - Competitive salary of $80,000 - $150,000 per year with uncapped earning potential and a base...


  • Allentown, United States The CKHobbie Group Full time

    Job DescriptionJob DescriptionOur client is in search of a highly organized and detail-oriented Jr. Executive Accountant to become an integral part of their team. The ideal candidate will possess a robust foundation in accounting principles and practices, demonstrating proficiency in accurately and efficiently managing financial records. In this pivotal...


  • Allentown, United States FRAGRANCE MANUFACTURING INC Full time

    Job DescriptionJob DescriptionDescription:We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued...


  • Allentown, United States Thermo Fisher Scientific Full time

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career...


  • Allentown, United States Sharp Corporation Full time

    SUMMARY: The Capacity Modeling Specialist leads the Supply Chain Capacity Modeling Process, in partnership with cross-functional Operations stakeholders, with responsibility for supporting feasibility evaluations and strategic analysis. Creates and maintains complex models while ensuring accurate capacity is reflected based on a strong understanding of...