Customer Service Representative

2 weeks ago


Beaumont, United States Hustle Notice Biz Full time
Customer Service Representative

Department: Mark Rink

Employment Type: Full Time

Location: Beaumont, TX

Compensation: $17.50 - $25.00 / hour

Description

Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

Key Responsibilities
  • Handle inbound and outbound customer communications via phone, email, and chat.
  • Resolve customer inquiries, complaints, and issues efficiently and professionally.
  • Process orders, returns, and exchanges according to company guidelines.
  • Document customer interactions and update customer records in the system.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Identify opportunities to improve customer satisfaction and share feedback with the team.
  • Stay up to date with company products, services, and promotions.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and manage stressful situations calmly.
  • Strong attention to detail and organizational skills.
Benefits
  • Health insurance
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment


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